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- Tasks: Lead the front desk team, ensuring top-notch guest service and smooth operations.
- Company: Join Marriott, a global leader in hospitality known for exceptional guest experiences.
- Benefits: Enjoy free meals, parking, discounts on stays, and career development opportunities.
- Why this job: Be part of a supportive culture that values respect, kindness, and personal growth.
- Qualifications: 1 year of supervisory experience in a front desk role is preferred.
- Other info: This role offers a chance to grow within Marriott's extensive global network.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world\’s leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals and Parking on Duty: Enjoy complimentary meals and parking while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott\’s global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here\’s what your journey with us entails:
- Oversee daily operations of guest services, ensuring smooth and efficient service.
- Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
- Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
- Handle guest inquiries and complaints professionally, resolving issues promptly.
- Monitor and maintain cleanliness and organization in all guest service areas.
- Ensure compliance with safety and hygiene protocols to maintain a safe environment.
- Maintain accurate records of guest interactions, transactions, and staff performance.
- Assist with inventory management and ordering supplies as needed.
- Implement improvements based on guest feedback to enhance their experience.
- Collaborate with other departments to fulfil guest requests and ensure smooth operations.
Safety And Company Policies
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Related Work Experience: At least 1 year of Front Desk Supervisory Experience.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott! #J-18808-Ljbffr
Front Desk Supervisor employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and culture. Understanding their commitment to exceptional hospitality will help you align your responses during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to manage guest services and resolve complaints effectively. Highlighting these skills will demonstrate your readiness for the role.
✨Tip Number 4
Show enthusiasm for career development opportunities within the company. Expressing your eagerness to grow and learn can make a positive impression and indicate that you're looking for a long-term commitment.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any supervisory roles. Emphasise skills that align with the responsibilities listed in the job description, such as guest service management and team training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to delivering exceptional guest experiences. Mention specific examples from your past work that demonstrate your ability to handle guest inquiries and complaints effectively.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and teamwork. These are crucial for a Front Desk Supervisor role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Showcase Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
As a Front Desk Supervisor, you'll be managing a team. Highlight your experience in training and guiding staff, and discuss how you handle conflicts or challenges within a team setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve guest complaints or manage unexpected situations, and outline your thought process clearly.
✨Know the Company Culture
Familiarise yourself with Marriott's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding respect, kindness, and teamwork, as these are crucial in their work environment.
