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- Tasks: Lead sales efforts, manage group opportunities, and exceed revenue goals.
- Company: Join the Bournemouth Highcliff Marriott, a stunning venue with a fantastic team.
- Benefits: Enjoy performance bonuses, travel perks, gym access, and employee support programmes.
- Why this job: Be part of a culture that values excellence, sustainability, and personal growth.
- Qualifications: Experience in sales or business development, strong communication skills, and a passion for customer service.
- Other info: This role offers a chance to build relationships and drive guest loyalty.
The predicted salary is between 43200 - 72000 £ per year.
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We are looking for a proactive and enthusiastic Sales Leader to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving guest loyalty by delivering service excellence throughout each guest experience.
What we offer:
- Quarterly performance-based bonus scheme
- Company Pension
- Generous travel perks including discounted room rates for yourself, family and friends
- Complimentary Parking
- Use of our on-site gym
- Employee Assistance Programme
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new group/catering business to achieve personal and property revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops strategic group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities based on market conditions and individual property needs.
• Uses excellent negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders.
• Uses sales resources and administrative/support staff
Note:This above description is not intended to establish a total definition of the job, but an outline of the duties.
Skills
- Proven
experience in a sales or business development role within hospitality or
events - Track
record of achieving or exceeding sales targets - Excellent
communication and negotiation skills - Passionate
about delivering exceptional customer service - Strong
organisational skills and attention to detail - Knowledge
of the local market and key industry trends is a plus
Join us and be part of a team that values excellence,
sustainability, and career growth. Apply today to start your journey with
Marriott!
#J-18808-Ljbffr
Director of Sales employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Sales
✨Tip Number 1
Network with professionals in the hospitality and events industry. Attend local trade shows, networking events, or community gatherings to meet potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the Bournemouth area and its key players in the hospitality sector. Understanding the local market will help you tailor your approach and demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've exceeded sales targets in previous roles. Highlight your negotiation skills and any creative strategies you've used to close deals, as these are crucial for the Director of Sales position.
✨Tip Number 4
Research StudySmarter and our values, especially around customer service and relationship building. Be ready to articulate how your personal values align with ours, as cultural fit is often just as important as experience.
We think you need these skills to ace Director of Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and business development, particularly within the hospitality or events sector. Emphasise any achievements related to exceeding sales targets and your ability to build strong customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've successfully managed large group or catering opportunities in the past, and how you can contribute to the team at Bournemouth Highcliff Marriott.
Highlight Relevant Skills: In your application, clearly outline your communication and negotiation skills. Provide examples of how you've used these skills to close deals or enhance customer satisfaction, as these are crucial for the Director of Sales role.
Show Knowledge of the Market: Demonstrate your understanding of the local market and industry trends in your application. This could include mentioning competitors, economic factors, or specific customer needs that you are aware of, which will show your proactive approach to driving revenue.
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Showcase Your Sales Achievements
Be prepared to discuss specific examples of how you've exceeded sales targets in previous roles. Highlight your proactive approach to soliciting new business and any creative strategies you've implemented to drive revenue.
✨Demonstrate Customer Service Excellence
Since the role emphasises exceptional customer service, share anecdotes that illustrate your ability to build strong relationships with clients. Discuss how you’ve handled complex customer needs and ensured satisfaction during events.
✨Understand the Market Landscape
Research the local market and competitors before the interview. Be ready to discuss current trends and how they might impact the business. This shows your commitment and understanding of the industry.
✨Prepare for Negotiation Scenarios
Given the importance of negotiation skills in this role, think of scenarios where you've successfully negotiated contracts or deals. Practice articulating your thought process and strategies used to close business effectively.
