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- Tasks: Manage exciting events from start to finish while ensuring exceptional customer service.
- Company: Join the dynamic team at The Bournemouth Highcliff Marriott, a global brand.
- Benefits: Enjoy competitive salary, free meals, gym access, and worldwide hotel discounts.
- Why this job: Be part of a vibrant team and create unforgettable experiences for guests.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit an ambitious, dedicated and service-oriented Senior Event Manager to join our fantastic team at The Bournemouth Highcliff Marriott. If you are a passionate events and groups professional looking to develop your career within a global brand, apply today and see where your journey can take you!
The Senior Event Manager is responsible for all incoming enquiries (electronic and telephone) from conversion through to transition to the operations team for event execution. You will mainly deal with all external enquiries, providing excellent customer service; negotiating rates, finalising contracts and liaising with clients with pre and post-event planning.
The successful candidate will have excellent attention to detail coupled with strong communication skills to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service. They will seek out opportunities to maximise revenue through upselling, conversion and drive repeat business, whilst adhering to event brand standards.
Perks you deserve:
- Competitive salary
- Meals on duty
- Free use of the hotel gym
- Enrolment in the company pension scheme
- The People's Pension
- Global hotel room discounts for Marriott International
- Worldwide food and drink discounts
- Free car parking
Job Summary
Managing Event Logistics and Operations: Ensures that events progress seamlessly by following established procedures, collaborating with colleagues, and ensuring accuracy. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large-sized assigned groups. Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. Uses his/her judgment to integrate current trends in event management and event design. Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). Participates in customer site inspections and assists with the sales process as necessary. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Ensuring and Providing Exceptional Customer Service: Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. Follows up with customer post-event. Responds to and handles guest problems and complaints. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Interacts with guests to obtain feedback on product quality and service levels.
Leading Event Management Teams: Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. Leads formal pre-event and post-event meetings for average to large-sized assigned groups. Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
Supporting and Coordinating with the Sales and Marketing Function: Assists in the sales process and revenue forecasting for customer groups. Up-sells products and services throughout the event process. Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
Conducting Human Resources Activities: Reviews comment cards and guest satisfaction results with employees. Observes service behaviours of employees and provides feedback to individuals and/or managers. Assists in the development and implementation of corrective action plans. Takes initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. Works with the property staff and customers to address operational challenges associated with his/her group. Performs other duties as assigned to meet business needs.
Sales and Events Manager in Bournemouth employer: Bournemouth Highcliff Marriott Hotel
Contact Detail:
Bournemouth Highcliff Marriott Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Events Manager in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend local meetups, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that dream job!
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for events shine through. Share your experiences and ideas on how you can elevate their events – it’ll make you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like The Bournemouth Highcliff Marriott, and express your interest. A well-timed email can open doors you didn’t even know existed!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying directly through us can give you an edge. So, don’t hesitate – check it out and take that next step towards your career in events!
We think you need these skills to ace Sales and Events Manager in Bournemouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for events and customer service shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the opportunity to join our team at The Bournemouth Highcliff Marriott.
Tailor Your CV: Make sure your CV highlights relevant experience in event management and customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements and how they relate to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications and fit for the role without any confusion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows us that you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Bournemouth Highcliff Marriott Hotel
✨Know Your Events Inside Out
Before the interview, brush up on your knowledge of event management trends and best practices. Be ready to discuss how you would handle various scenarios, like managing group room blocks or dealing with unexpected challenges during an event.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your exceptional customer service abilities. Think about times when you went above and beyond for a client or resolved a difficult situation. This will demonstrate your commitment to providing a seamless experience.
✨Be Ready to Discuss Revenue Maximisation
Since the role involves upselling and maximising revenue, come prepared with strategies you've used in the past. Share specific instances where you successfully increased sales or improved client retention through effective communication and negotiation.
✨Practice Your Communication Style
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common interview questions with a friend to ensure you can convey your ideas effectively during the actual interview.