This permanent role within Bournemouth East Collaborative PCN gives administrative cover to the Enhanced Care, Pharmacy and Treatment Centre teams. Core work covers appointments, phones and inboxes, pharmacy clinic set-up, and clinicians' system access. It runs to 26 hours a week over four days, with cross-cover across PCN teams and reception duties at the Treatment Centre. An enhanced DBS and previous administrative experience in an NHS setting are needed.
What the job involves
- Provide administrative cover for Enhanced Care, Pharmacy and Treatment Centre teams, including phones, inboxes, appointments and rotas
- Create and manage pharmacy clinics and support workforce planning across all sites
- Book and manage appointments, including DOAC, SMR, respiratory, catheter and other PCN clinics
- Support the hypertension pathway, including booking appointments and liaising with healthcare professionals
- Support medicines reconciliation from discharge summaries and medication synchronisation under pharmacist supervision
- Manage Smartcard, S1 and ICE access issues, including password resets, role changes and staff archiving
- Complete audits, patient recall searches, clinical reports and meeting minutes
- Assist care home pharmacists with searches and reporting
- Amend clinic capacity and appointments when staff are absent
- Provide Treatment Centre reception cover, including greeting patients, recording arrivals on SystmOne and monitoring the waiting area
- Provide signposting on health and wellbeing and digital support, including NHS App assistance
- Build effective relationships with PCN teams, social services and wider healthcare professionals
What’s required
Experience
- Previous administrative experience in an NHS setting
- Experience and good knowledge of Microsoft Office and Excel
- Interest or experience in digital technologies, public health or health inequalities
Skills & knowledge
- Proficient IT, analytical and project planning skills
- Good coordination, organisation and time management
- Ability to multitask and take busy days in stride, as a self-starter
- Strong written and spoken English
- High degree of accuracy with patient correspondence and notes
- Empathy and compassion for patients
Checks & eligibility
- Enhanced DBS check, with a DBS subscription service certificate accepted if the original is shown
Other
- Communicate with colleagues at all levels in a friendly, professional manner
- Strong meeting notes dictation
- Complete tasks to deadlines and to a specified standard
- Flexible approach to work
- Work without close supervision
- Work to a professional standard
Nice to have
- Good knowledge of SystmOne Primary Care clinical and administrative system
- Ability to undertake searches, construct reports and use documentation for recording
What’s offered
- Enhanced pay between 6.30pm and 8pm on weekdays and on Saturdays
- Full training provided for cross-cover work
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Care Coordinator - Treatment Centre in Bournemouth employer: Bournemouth East Collaborative PCN
Bournemouth East Collaborative Primary Care Network (PCN) is an exceptional employer, offering a supportive and inclusive work environment on the beautiful Dorset South Coast. With a commitment to employee development and a focus on quality improvement, the PCN provides ample opportunities for growth and collaboration within a diverse team dedicated to delivering holistic patient care. Join us to be part of a forward-thinking organisation that values your contributions and fosters a culture of well-being and teamwork.
Contact Details:
Bournemouth East Collaborative PCN Recruitment Team
