Care Coordinator in Bournemouth

The PCN has a vacancy for an enthusiastic, highly motivated and organised Reception/Admin (Care Co-Ordinator) on a permanent, part-time contract basis, who has previous experience of working in a Healthcare setting, to work in our Treatment Centre. Hours: 24 hrs a week including Wednesday 8-4.30pm, Friday 1-6pm and alternate Saturdays 1-5pm (To be discussed at interview).

Main duties of the job:

• The Reception/Admin (Care Co-Ordinator) main role is to provide key administrative support to the Treatment Centre team and practices teams within the PCN.
• Manage the reception desk, facilitate effective communication and support to our patients, and work closely with the Treatment Centre clinicians to co-ordinate a range of patient services following their appointment.
• This role will require excellent IT skills with all MS Office, strong meeting notes dictation, analytical and strong organisation skills, as well as the ability to multi-task and communicate with colleagues at all levels in a friendly and professional manner.
• Demonstrate empathy and compassion to our patients.
• This role will include cross cover between all of our PCN teams (Enhanced Care Team & Pharmacy Team); full training will be provided.

Job responsibilities:

• Maintain and monitor the Treatment Centre appointments system, using SystmOne.
• Undertake a variety of administrative duties to assist in the efficient and smooth running of the centre.
• Process personal and telephone requests for appointments and ensure patients are directed to the appropriate healthcare professional.
• Meet and greet patients in a friendly, courteous manner, ensuring they are recorded as arrived on SystmOne.
• Assist with telephone requests/queries in the appropriate way.
• Ensure patients are contacted prior to attending the appointment to confirm attendance and location of the centre.
• Take messages and relay information to the appropriate member of staff.
• Update patients' personal details if requested.
• Facilitate effective communication between patients, members of the primary health care team, PCN member practices and other associated Healthcare agencies when required.
• Keep the reception and administration area tidy and free from obstructions and clutter.
• Report any untoward incidents such as complaints, as per company policies/procedures.
• Monitor the waiting area and appropriately request triages for patients who present with worsening symptoms.
• Chaperoning clinicians when requested (training provided).
• Provide cover when required to our Enhanced Care Team and Pharmacy team.
• Work as part of the Treatment Centre team, proactively identifying and working with a cohort of patients to support primary care professionals.
• Ensure that patients have good quality information and are signposted to interventions and appropriate organisations to support them in their health and wellbeing.
• Ensure clinical rooms are well equipped and tidy.
• Booking and management of Respiratory appointments, Catheter clinics and any other PCN wide clinics.
• Attend and contribute to staff meetings and development meetings constructively.

Equality & Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming and non-judgmental.

Benefits include:

• CPD training courses
• Free parking on site
• Access to health service discounts online (Blue Light Card)
• Employee Assistance Programme
• Free flu jabs
• Staff events/functions

Person Specification:

• Previous administrative experience working in an NHS setting.
• Proficient IT, analytical and project planning skills.
• Interest/experience in Digital technologies; public health, health inequalities.
• Good knowledge of Microsoft Office, Excel.
• Ability to multitask, be a self-starter and take busy days in your stride.
• Strong communication in English, both written and spoken.
• High degree of accuracy with regard to patient correspondence/notes.
• Ability to complete tasks to deadlines and to a specified standard.
• Good Knowledge of SystmOne Primary Care clinical and administrative system.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.