Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support women experiencing homelessness towards independent living and provide practical and emotional assistance.
- Company: BCHA, a charitable housing association dedicated to ending homelessness.
- Benefits: Competitive salary, comprehensive training, and the chance to make a real difference.
- Why this job: Join a rewarding role where you can empower women and change lives for the better.
- Qualifications: Experience with complex needs is a plus, but full training is provided for the right candidates.
- Other info: Work in a supportive team environment with opportunities for personal and professional growth.
The predicted salary is between 24043 - 24843 £ per year.
South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.
This role involves supporting female clients exclusively; therefore, applications are invited from women only. The post-holder will also attend confidential MARAC (Multi‑Agency Risk Assessment Conference) meetings as part of their duties.
We are currently recruiting a Complex Needs Support Worker to join our friendly, professional BCHA Floating Support Team in Plymouth. This is a rewarding role where you can truly make a difference to people’s lives. Working closely with Plymouth City Council, you will support customers who are experiencing homelessness and are living in emergency accommodation, including Bed and Breakfast placements. Your role will be to help customers move forward from crisis towards sustainable, independent living. You will support people at the very start of their homelessness journey. This may include:
- maximising income
- supporting social housing applications
- advocating for supported accommodation
- signposting to external services
- applying for grants
- assisting with paperwork
- providing practical and emotional support throughout
Our work is underpinned by trauma‑informed practice and therapeutic interventions, as part of our commitment to creating Psychologically Informed Environments (PIE). Previous experience of working with people who are homeless or otherwise socially excluded, along with an understanding of safeguarding, would be an advantage. However, this is not essential—full training will be provided for applicants who demonstrate the right values, personal qualities, and commitment to supporting others.
In return, we offer you the opportunity to:
- Use and develop your experience within homelessness or related support environments
- Gain real job satisfaction in a challenging and rewarding role
- Build meaningful, trusting relationships with customers
- Receive comprehensive training in trauma‑informed approaches, mental health, substance misuse, and housing services
- Work collaboratively with external agencies to access the best possible support for customers
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date 20th Feb 2026
Next Induction: 23rd February
Qualifications and Essential Skills:
- A working knowledge of the issues affecting people with complex needs and the potential impact on people’s physical, emotional and psychological wellbeing
- Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do
- Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)
- Able to make sound decisions
- IT literate
- A completer/finisher
- A creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages
- Innovative and proactive. Looks at ways to improve systems and procedures for the benefit of the customer and to be more efficient.
- Emotionally intelligent
- Flexible to change
Women’s Housing & Complex Needs Support Worker (Salary:£24,043.50 - £24,843.00 per annum 37.5 h[...] in Plymouth employer: Bournemouth Churches Housing Association
Contact Detail:
Bournemouth Churches Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Women’s Housing & Complex Needs Support Worker (Salary:£24,043.50 - £24,843.00 per annum 37.5 h[...] in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors, especially those connected to BCHA. Attend local events or workshops where you can meet potential colleagues and learn more about the organisation's culture.
✨Tip Number 2
Prepare for your interview by understanding the specific challenges faced by women experiencing homelessness. Show us that you’re not just passionate but also knowledgeable about the issues at hand and how you can make a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to trauma-informed care and supporting individuals with complex needs. We want to see your empathy and problem-solving skills shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the BCHA team.
We think you need these skills to ace Women’s Housing & Complex Needs Support Worker (Salary:£24,043.50 - £24,843.00 per annum 37.5 h[...] in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Complex Needs Support Worker. We want to see how you can make a difference in the lives of our clients, so don’t hold back on sharing relevant examples!
Show Your Passion: Let your enthusiasm for supporting individuals experiencing homelessness shine through in your application. We’re looking for candidates who genuinely care about making a positive impact, so share your motivations and why this role matters to you.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on conveying your message effectively—this will help us understand your suitability for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it helps us keep everything organised as we review applications for this rewarding position.
How to prepare for a job interview at Bournemouth Churches Housing Association
✨Know Your Stuff
Familiarise yourself with BCHA's mission and values. Understand the challenges faced by women experiencing homelessness and how your role as a Complex Needs Support Worker can make a difference. This will show your genuine interest and commitment during the interview.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your ability to support individuals with complex needs. Whether it's advocating for clients or providing emotional support, be ready to discuss how you've made a positive impact in similar situations.
✨Emphasise Teamwork
BCHA values collaboration, so be sure to highlight your experience working in teams. Share specific instances where you’ve worked effectively with others to achieve common goals, especially in challenging environments.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also helps you gauge if BCHA is the right fit for you. Consider asking about their approach to trauma-informed practice or how they support staff development.