At a Glance
- Tasks: Empower individuals to overcome homelessness and rebuild their lives with tailored support.
- Company: Join a dedicated team at BCHA, making a real difference in the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Rolling interviews available; apply ASAP to join our impactful team!
- Why this job: Be part of a transformative service that changes lives and supports those in need.
- Qualifications: Passion for helping others and experience in support work or related fields.
The predicted salary is between 25029 - 25861 £ per year.
Support Worker – Single Homelessness Accommodation Programme (SHAP)
Make a real difference where it matters most. We are proud to deliver our Single Homelessness Accommodation Programme (SHAP)—a specialist service comprising ten self-contained one-bedroom properties. This service provides dedicated, person-centred support to single individuals and couples, including those with accessibility needs. SHAP has been specifically designed to address critical gaps in homelessness provision, supporting:
- Individuals with long histories of rough sleeping or complex needs
- Young people aged 18–25 who are at risk of, or experiencing, homelessness
Our approach is rooted in trauma-informed care and Psychologically Informed Environments (PIE), ensuring every individual is supported with dignity, compassion, and understanding.
About the Role
As a Support Worker, you will play a vital role in empowering individuals to move forward from homelessness and rebuild their lives. You will provide tailored, holistic support to help customers achieve independence, stability, and improved wellbeing.
Key Responsibilities
- Provide dedicated support to individuals with complex needs or histories of rough sleeping, helping them recover from trauma and rebuild independence
- Manage a caseload of customers, identifying appropriate housing solutions and delivering personalised support interventions
- Develop and maintain support plans, risk assessments, and management plans using the INFORM system
- Work collaboratively with local agencies and partners to deliver a coordinated, holistic support service
- Support customers to maximise their income, including ensuring appropriate benefits are in place to sustain tenancies
- Assist with social housing applications, referrals to supported accommodation, and access to external services
- Advocate on behalf of customers and support them with paperwork, grant applications, and day-to-day needs
- Refer customers requiring social care assessments to the appropriate Social Services teams
Our Approach
We don’t just provide housing—we provide opportunity, stability, and support. From navigating benefits to accessing specialist services, you’ll be there every step of the way, helping individuals build a sustainable future. If you’re passionate about supporting people through complex challenges and want to be part of a service that truly changes lives, we’d love to hear from you.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Rolling interviews on offer so please apply ASAP. Closing date: 15th June 2026. Welcome Week: 29th June 2026.
Complex needs support worker - shap (salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth employer: Bournemouth Churches Housing Association
At BCHA, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while working in a compassionate environment focused on trauma-informed care. Located in a vibrant area, our team enjoys a fulfilling career helping individuals overcome homelessness and achieve independence, all while receiving competitive salaries and comprehensive benefits.
Contact Details:
Bournemouth Churches Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complex needs support worker - shap (salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the sector, attend local events, and connect with organisations that align with your passion for supporting individuals facing homelessness. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to complex needs support. Think about your experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your passion! When you get the chance to speak with potential employers, let them know why you care about helping those with complex needs. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our mission of providing support and stability to those in need.
We think you need these skills to ace Complex needs support worker - shap (salary: £25,029.28 - £25,861.56 per annum 37.5 hours per w[...] in Plymouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting individuals with complex needs shine through. We want to see why you care about making a difference in people's lives, so share your personal experiences or motivations that drive you to apply for this role.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Support Worker role. Highlight your relevant skills and experiences that align with our approach to trauma-informed care and how you can contribute to our mission at SHAP.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out and are easy to follow.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, you’ll ensure your application reaches us promptly and you can easily keep track of your application status. Don’t miss out on the opportunity to join our team!
How to prepare for a job interview at Bournemouth Churches Housing Association
✨Know Your Stuff
Familiarise yourself with the Single Homelessness Accommodation Programme (SHAP) and its approach to trauma-informed care. Understanding the specific needs of individuals with complex backgrounds will show your commitment and readiness for the role.
✨Show Empathy
During the interview, demonstrate your ability to connect with people on a personal level. Share examples from your past experiences where you’ve supported someone through a tough time, highlighting your compassion and understanding.
✨Be Prepared with Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest in the position and helps you understand how you can contribute to the team and the individuals you’ll be supporting.
✨Highlight Teamwork Skills
Since collaboration with local agencies is key, be ready to discuss your experience working in teams. Share specific instances where you’ve successfully worked with others to achieve a common goal, especially in challenging situations.
