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- Tasks: Plan and schedule repairs, ensuring efficient service delivery to customers.
- Company: Join a supportive team at BCHA, dedicated to quality home maintenance.
- Benefits: Competitive salary, agile working options, and a friendly work environment.
- Why this job: Make a real difference in people's lives by ensuring their homes are safe and well-maintained.
- Qualifications: Strong administrative and communication skills, with a customer-focused mindset.
- Other info: Immediate interviews available for suitable candidates; join us in promoting welfare and safety.
The predicted salary is between 26695 - 27885 £ per year.
We believe our customers have the right to live in a safe home, maintained by our BCHA Repairs Department. It is essential that all repairs issues are resolved quickly and to the highest standard. Our aim is to deliver a “quality repair, right first time” service to our customers and maintain their home.
We are recruiting for a Customer focused Planner to join our small repairs team based at our office in Bournemouth. The team provides an efficient, knowledgeable and professional administrative support for all matters relating to property maintenance and general repairs.
This job gives you the opportunity to:
- have a broad and varied job role where you can make a difference
- use your administrative and communication skills
- work in a friendly and supportive environment
- play a key role as part of the team to ensure we deliver a quality service
- take customer calls and ask detailed diagnostic questions to correctly understand what work is required
- schedule work for trade operatives, ensuring diaries are planned at least two weeks ahead to obtain maximum efficiency
Come and join us. Please send us your application and if you meet the requirements of the role we will be able to offer you a job interview as soon as we can arrange (within the next few days).
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures. As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation. BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Agile working is an option with this role. Apply today for an immediate interview.
Customer Service Planner (Salary £26695.50 - £27885.00 per annum, 37.5 hours per week) in Bournemouth employer: Bournemouth Churches Housing Association Limited
Contact Detail:
Bournemouth Churches Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner (Salary £26695.50 - £27885.00 per annum, 37.5 hours per week) in Bournemouth
✨Tip Number 1
Get to know the company! Research BCHA and understand their values and mission. This will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves taking customer calls and asking detailed questions, it’s crucial to be clear and confident. Role-play with a friend or family member to get comfortable with the types of scenarios you might face.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed schedules or resolved issues efficiently. This will demonstrate your ability to handle the planning aspect of the job.
✨Tip Number 4
Apply through our website for a quicker response! We’re keen to meet candidates who are excited about making a difference in customer service. Don’t hesitate—submit your application today and get ready for that interview!
We think you need these skills to ace Customer Service Planner (Salary £26695.50 - £27885.00 per annum, 37.5 hours per week) in Bournemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Planner. We want to see how you can contribute to delivering that 'quality repair, right first time' service!
Show Off Your Communication Skills: Since this role involves taking customer calls and asking detailed diagnostic questions, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to engage effectively with customers.
Highlight Your Organisational Skills: As a Planner, you'll need to manage schedules efficiently. In your application, share examples of how you've successfully organised tasks or managed time in previous roles. We love seeing candidates who can keep things running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the quickest way for us to receive your details and get you in for an interview if you meet the requirements. We’re excited to hear from you!
How to prepare for a job interview at Bournemouth Churches Housing Association Limited
✨Know the Company
Before your interview, take some time to research BCHA and their commitment to customer service. Understanding their mission to provide a 'quality repair, right first time' will help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Planner, you'll need strong communication skills. Prepare examples of how you've effectively communicated with customers in the past, especially when diagnosing issues or scheduling work.
✨Demonstrate Your Organisational Skills
This role requires efficient planning and scheduling. Be ready to discuss how you manage your time and organise tasks, perhaps by sharing a specific instance where you successfully juggled multiple responsibilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think about potential scenarios you might face in this role, such as handling a difficult customer or prioritising urgent repairs, and prepare your responses accordingly.
