At a Glance
- Tasks: Assist customers with housing queries and manage communications via phone and in-person.
- Company: Bournemouth Borough Council, committed to service excellence and community support.
- Benefits: Starting salary of £28,598, hybrid working model, and opportunities for growth.
- Other info: Full-time role with a supportive environment focused on teamwork.
- Why this job: Join a dynamic team and make a difference in the community while developing your skills.
- Qualifications: Strong communication skills and ability to work well under pressure.
The predicted salary is between 28598 - 28598 £ per year.
Bournemouth Borough Council is seeking motivated individuals to join the Tenancy Advice and Repairs Team as Customer Service Officers. This full-time role offers a salary starting at £28,598 and features a hybrid working model after initial training.
The customer service focus involves managing contacts primarily by phone, along with some face-to-face interactions. Ideal candidates will thrive under pressure and excel in teamwork, contributing to a progressive workplace dedicated to service excellence.
Housing Customer Service Officer — Hybrid & Growth in Poole employer: Bournemouth Borough Council
Bournemouth Borough Council is an excellent employer, offering a supportive and dynamic work environment where employees can thrive. With a strong focus on teamwork and service excellence, the role of Housing Customer Service Officer provides opportunities for professional growth and development, all while enjoying the benefits of a hybrid working model in a vibrant coastal location.
Contact Details:
Bournemouth Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Officer — Hybrid & Growth in Poole
✨Tip Number 1
Get to know the company! Research Bournemouth Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves managing contacts primarily by phone, make sure you're comfortable with phone conversations. Try mock calls with friends or family to build your confidence.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to thrive under pressure and collaborate effectively will make you stand out.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Housing Customer Service Officer — Hybrid & Growth in Poole
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for helping others shine through. We want to see how you can contribute to our team and make a difference in the lives of our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for in a Housing Customer Service Officer.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way to ensure it gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Bournemouth Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Service Officer. Familiarise yourself with the key responsibilities, especially around tenancy advice and repairs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and teamwork. Think about scenarios where you've excelled under pressure or worked effectively in a team. Practising your responses will help you articulate your experiences clearly during the interview.
✨Showcase Your Communication Skills
Since this role involves managing contacts primarily by phone and face-to-face, demonstrate your communication skills during the interview. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re proactive and engaged.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
