At a Glance
- Tasks: Support daily operations and enhance visitor experiences at Highcliffe Castle.
- Company: Join BCP Council, a forward-thinking workplace committed to inclusion and growth.
- Benefits: Competitive salary, enhanced benefits, and clear career progression opportunities.
- Other info: Dynamic role with weekend and Bank Holiday shifts; perfect for those seeking flexible hours.
- Why this job: Be part of a historic attraction and make a real difference in visitor engagement.
- Qualifications: NVQ 3 or equivalent experience, with skills in marketing and operations.
The predicted salary is between 27694 - 27694 £ per year.
The starting salary for this role is £27,694 p.a. (pro rata for part-time colleagues). This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Without exception, all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Highcliffe Castle is looking for an enthusiastic, outgoing person to join our Operations Team, ensuring the daily operations of the Castle are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast. This role will require working weekends and Bank Holidays on a rotational basis, and must be available to work Sundays.
Main Responsibilities
- Support the Visitor Engagement and Experience Officers and wider operational team to develop, deliver and promote the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan, and Council strategies and policies.
- Support the operational team to deliver a captivating visitor engagement plan and support the visitor experience.
- Be part of the operational team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.
Specific Qualifications and Experience
- NVQ 3 or equivalent experience.
- Marketing & communications experience.
- Experience of delivering operational activities within a historic indoor setting and within public grounds and the complexities of these being used for various purposes.
- Experience of delivering creative solutions to a range of problems.
- Willingness and desire to increase knowledge of the Castle’s activities.
- Experience of financial and administrative systems.
- Related Health & Safety knowledge and safe working practices.
- IT skills in Word, Outlook and Power Point.
- Complaint handling skills.
Personal Qualities & Attributes
- Organised and efficient with attention to detail.
- High level of resilience and calm under pressure.
- Literacy and numeracy skills.
- Strategic thinker and effective decision maker.
Confirmation of Eligibility
This role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
Equal Opportunities and Diversity
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly. We’re here to help.
Benefits
BCP Council offers attractive enhanced benefits and a new Pay and Reward package. Join a workplace that values you and helps you grow your career.
Operations Assistant - 22.5 hours per week - Maternity Cover employer: Bournemouth Borough Council
At BCP Council, we pride ourselves on being a supportive and inclusive employer, offering clear career progression within a well-defined pay band. Working at Highcliffe Castle not only allows you to contribute to a historic landmark but also provides a vibrant work culture where your ideas are valued, and you can make a real difference in enhancing visitor experiences. With attractive benefits and a commitment to employee growth, BCP is the ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Bournemouth Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant - 22.5 hours per week - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BCP through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Highcliffe Castle and its operations. Show us you’re genuinely interested in the role and have some creative ideas on how to enhance visitor engagement.
✨Tip Number 3
Practice your responses to common interview questions, especially around teamwork and problem-solving. We want to see how you handle challenges and work with others in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at BCP.
We think you need these skills to ace Operations Assistant - 22.5 hours per week - Maternity Cover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your relevant experience in visitor engagement and operational activities, as this will show us you understand what we're looking for.
Show Your Enthusiasm:We want to see your passion for working in a historic setting like Highcliffe Castle. Share why you're excited about this opportunity and how you can contribute to making the visitor experience unforgettable.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bournemouth Borough Council
✨Know the Castle Inside Out
Before your interview, make sure you research Highcliffe Castle thoroughly. Understand its history, current operations, and visitor engagement strategies. This will not only show your enthusiasm but also help you answer questions about how you can contribute to enhancing the visitor experience.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've delivered creative solutions in past roles. Think about challenges you've faced in operational settings and how you overcame them. This will demonstrate your ability to think strategically and make effective decisions under pressure.
✨Highlight Your Team Spirit
Since this role involves working closely with various teams, be ready to share experiences that showcase your ability to build positive relationships. Talk about times when you collaborated with others to achieve a common goal, as this aligns perfectly with the collaborative culture at BCP.
✨Prepare for Practical Scenarios
Expect some situational questions during the interview. Practice responding to scenarios related to visitor engagement or complaint handling. This will help you articulate your approach to ensuring a captivating visitor experience and demonstrate your organisational skills.
