Seasonal Resort Information Assistant and Smugglers Cove Adventure Golf Assistant (casual contract) in Bournemouth

To deliver seamless operational support and engaging promotion for Smugglers Cove Adventure Golf and the Bournemouth Tourist Information Centre. This includes enhancing visitor experience, maintaining high retail standards within both gift shops, and contributing to the successful running of two vibrant, high‑footfall seafront attractions. Both sites are located on Bournemouth Seafront, right next to each other.

Main responsibilities

• Support the day‑to‑day operations of the Bournemouth Tourist Information Centre and Smugglers Cove Adventure Golf, ensuring both sites run efficiently and provide an excellent visitor experience.
• Operate and maintain gift shops to maximise retail income. This includes replenishing stock, creating attractive merchandise displays, processing sales and tickets, and completing cashing‑up procedures in line with established processes.
• Provide administrative and on‑site support for commercial tourism services such as beach hut bookings, golf group bookings and room hire, following clearly defined procedures to help deliver smooth, customer‑focused Council operations.
• Use equipment safely and correctly, maintaining a clean, tidy, safe and presentable environment for all visitors in accordance with operational guidelines.
• Deliver exceptional customer service, responding to general enquiries, providing tourist information, offering directions, and ensuring all visitors receive a friendly, helpful, and informed experience.
• Assist with social media content and marketing activity, following brand guidelines and supporting promotional campaigns that increase awareness and engagement across Smugglers Cove Adventure Golf.

The ideal candidate

• We are looking for enthusiastic, reliable, and customer‑focused individuals to join our seasonal team at the Bournemouth Tourist Information Centre and Smugglers Cove Adventure Golf.
• You will ideally have experience in customer service, retail, hospitality, tourism or another fast‑paced, public‑facing environment.
• You are confident engaging with people, able to stay calm under pressure, and enjoy working as part of a friendly team.
• You will bring strong communication skills, a positive attitude, and a genuine willingness to help every visitor feel welcome and informed.
• The ideal candidate is organised, accurate when processing payments or issuing tickets, and comfortable following set procedures.
• You take pride in maintaining clean, inviting spaces and are happy to get hands‑on with tasks such as stocking shelves, supporting displays, or helping keep the site presentable.
• You’re also adaptable—ready to support both indoor and outdoor operations across two neighbouring sites.
• A genuine interest in Bournemouth, Christchurch and Poole is important, along with a desire to learn about the local area quickly so you can confidently assist with enquiries.
• You’ll be proactive, approachable, and resilient, even on busy days or in changing weather conditions.
• As a seasonal team member, you’ll be someone who can commit to peak periods—weekends, school holidays, and bank holidays—and who takes pride in representing the seafront.
• If you are motivated, enthusiastic, and excited by the idea of helping create memorable experiences for visitors from all over the world, we would love to hear from you.

Additional information

Please note, we are not able to offer sponsorship for this role. We can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help.

For further information on the accessibility support we can offer please see: Preparing for your interview | Working for BCP.

About BCP Council: BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.

Benefits

A Place to Thrive – Join BCP Council. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP. Be the difference - Join an organisation that values you.