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- Tasks: Supervise daily operations and ensure excellent customer service at our vibrant seafront cafés.
- Company: Join BCP Council, a forward-thinking organisation committed to community and career growth.
- Benefits: Enjoy a competitive salary, career progression, and a supportive work environment.
- Other info: Flexible hours with opportunities for evening and weekend work in a dynamic setting.
- Why this job: Be part of a team that takes pride in Bournemouth's stunning coastline and customer experience.
- Qualifications: Experience in hospitality supervision and a passion for customer service are essential.
The predicted salary is between 34434 - 34434 £ per year.
Starting salary for this role is £34,434 (pro rata for part-time colleagues). This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP. Our Seafront Service is responsible for the management and development of our beautiful, world-renowned coastline, and we are looking for enthusiastic, effective, and committed Catering Supervisors to join our Seafront Catering Team.
This is an exciting opportunity to play a key role in the day-to-day operation and success of two fantastic seafront cafés, each offering a unique setting and customer experience.
Our Locations
- Pierview Kitchen Bournemouth: Recently refurbished and perfectly positioned at the heart of Pier Approach Bournemouth, this busy café is a vibrant destination for residents and visitors alike.
- PierView Kitchen Boscombe: Located close to Boscombe Pier, this café benefits from stunning coastal surroundings and includes an on-site function room available for private hire, adding variety to the role and opportunities for event support.
As a Catering Supervisor, you will support the smooth running of the cafés by:
- Providing excellent customer service
- Supervising staff and daily operations
- Supporting food safety, quality, and cleanliness standards
- Helping create a welcoming, professional environment for customers and colleagues
We’re looking for someone who is:
- Passionate about hospitality and customer service
- Confident supervising and motivating a team
- Organised, reliable, and able to work in a fast-paced environment
- Committed to maintaining high standards
If you’re enthusiastic about working in a stunning seafront location and want to be part of a team that takes pride in Bournemouth and Boscombe’s coastline, we’d love to hear from you.
Accountabilities
- Review current catering offer, preparing and implementing proposals to develop and improve the service in a profitable manner.
- Suggest changes and improvements to working practices to maximise service quality, efficiency and continuity.
- Manage staffing levels effectively so that there are appropriate staff numbers and staff can meet the needs and expectations of customers.
- Implement and monitor stock control systems and procedures so that stock is managed appropriately to minimise waste and excess cost.
- Make sure health & safety and food safety documentation, practices and procedures are maintained and updated.
- Plan and agree menus with the Cook to ensure a nutritious and appetising provision of meals for customers.
- Resolve complex and contentious operational and customer issues.
- Monitor agreed budgets and performance against cost improvement targets.
- Monitor contracts and contractor performance, and build effective working relationships with external providers.
Knowledge / Skills / Experience required
- NVQ 4 Hospitality Supervision or equivalent experience.
- Personal Alcohol Licence – desirable but not essential.
- Food Hygiene Certificate Level 2.
- Thorough knowledge of food safety and health and safety requirements.
- Experience of managing catering operations.
- Experience of managing staff.
- Ability to plan and manage workload and activities for self and others.
- Ability to persuade and influence based on knowledge, experience and data.
The role requires working in the evenings and some unsociable hours as well as working weekends and bank holidays. No holiday is to be taken in July & August.
For an informal discussion about this role, please contact maxime.froger@bcpcouncil.gov.uk. Interviews will take place on 21st May, in person only. Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline.
Our Benefits
At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people.
Seafront Catering Supervisor in Bournemouth employer: Bournemouth Borough Council
Contact Detail:
Bournemouth Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seafront Catering Supervisor in Bournemouth
✨Tip Number 1
Get to know the company! Research BCP Council and their Seafront Service. Understanding their values and what makes them tick will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality and team management. Show off your passion for customer service and how you can contribute to the cafés' success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BCP team and making a difference.
We think you need these skills to ace Seafront Catering Supervisor in Bournemouth
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for hospitality and customer service shine through in your application. We want to see that you’re genuinely excited about the role and the unique setting of our seafront cafés.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in managing catering operations and supervising teams. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key strengths and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Bournemouth Borough Council
✨Know Your Cafés
Before the interview, take some time to research Pierview Kitchen and PierView Kitchen. Understand their menus, customer reviews, and what makes each café unique. This will show your genuine interest in the role and help you answer questions about how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Catering Supervisor, you'll be supervising staff and operations. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Be ready to discuss how you motivate and support your team in a fast-paced environment.
✨Emphasise Customer Service
Customer service is key in this role. Think of specific instances where you've gone above and beyond for customers. Highlight your passion for hospitality and how you ensure a welcoming atmosphere for both customers and colleagues. This will resonate well with the interviewers.
✨Prepare for Operational Questions
Expect questions about managing budgets, stock control, and food safety standards. Brush up on your knowledge of health and safety regulations and be prepared to discuss how you would implement these in the cafés. Showing that you understand the operational side will set you apart.