Museum Assistant - Casual in Bournemouth

Starting salary for this role is £14.35 per hour. This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Without exception, all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

Role Purpose

The Museum Assistant welcomes visitors to the Russell-Cotes as part of the Front of House team. You will provide direct visitor services and assist with the day-to-day running of the Museum on a casual basis. The role operates the welcome desk during opening hours and assists in cleaning the museum ready for the public.

Main Responsibilities

• Provide a warm welcome to all our visitors at the welcome desk, assisting with enquiries and ensuring the visitor experience meets expectations.
• Sell entrance tickets and record visitor statistics through the till, while providing orientation information at the welcome desk.
• Undertake cleaning in the historic house and wider museum areas to museum standard.
• Process advance bookings by email and phone, and undertake reception duties, directing phone calls and messages.
• Undertake retail duties at the welcome desk, making sales, up-selling, restocking, and cashing up at the end of the day.
• Help generate income for the charity by actively seeking gift-aided donations and participating in fundraising initiatives.
• Assist the Visitor Services Assistant with museum security through monitoring CCTV, patrolling and following museum security protocols to ensure the security of the building.
• Help conserve the historic house and collections through good conservation practices, encouraging visitors to leave large bags and wet coats at reception.
• Assist visitors with special access requirements and welcome all our diverse visitors.
• Be aware of Health and Safety issues and assist with fire evacuation.
• Assist with the handling and porterage of all deliveries to the museum and with porterage of museum collections as directed.
• Help provide sickness, emergency or absence cover for the roster, particularly weekends, and be available to carry out evening duties for functions and events held at the museum on a pre-arranged basis.

Ideal Candidate

• Proven experience of working directly with the public, with excellent customer care and communication skills.
• Knowledge of Health and Safety practices at work.
• Ability to work alone yet be a positive team player within the Front of House team.
• Cash handling skills.
• Ability to carry out simple administrative duties, including basic computer skills and retail duties.
• Ability to carry out regular cleaning duties to a high standard and work with fragile objects, climb stairs, stand for long periods and lift heavy items.
• Experience working in a museum or heritage environment.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process, ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help.