At a Glance
- Tasks: Lead a compassionate team in delivering bereavement care services with high standards.
- Company: BCP Council, dedicated to serving and supporting the community.
- Benefits: Starting salary of £44,075, clear career progression, and flexible working options.
- Other info: Opportunity to work across multiple locations and contribute to community welfare.
- Why this job: Make a meaningful impact in people's lives during their most challenging times.
- Qualifications: Relevant degree or experience, strong management skills, and excellent communication abilities.
The predicted salary is between 44075 - 44075 £ per year.
Starting salary for this role is £44,075 (pro rata for part‑time colleagues). This role sits within a well‑defined pay band, offering clear progression as you grow your career at BCP.
BCP Council is looking for a compassionate, experienced, and motivated manager to lead our Bereavement Care Services. As Team Co‑ordination Manager you will head a dedicated team across our cemeteries and crematoria services, ensuring we provide a respectful, professional and efficient service to our communities.
Responsibilities
- Lead and manage the Bereavement Care Team, ensuring high standards of service delivery.
- Oversee day‑to‑day operations across bereavement services, including cremation and burial services.
- Manage risk, business continuity and compliance with statutory requirements.
- Develop strong relationships with funeral directors, faith groups, celebrants and stakeholders.
- Drive service improvements, innovation and opportunities for income generation.
- Manage budgets, performance and service delivery targets.
- Handle complex and sensitive enquiries and oversee complaints and information requests.
- Lead staff recruitment, training, development and performance management.
Qualifications
- Essential: Relevant degree or equivalent experience; proven experience of team management and performance management; strong IT skills, including Microsoft Office and office systems; excellent written and verbal communication skills.
- Desirable: Experience in crematorium, cemetery or bereavement services; knowledge of burial and cremation practices; ICCM qualification (or willingness to work towards it); full UK driving licence.
Additional Information
- Act as a key‑holder for bereavement sites and may be required to respond to occasional out‑of‑hours emergencies.
- Role requires flexibility to work across multiple locations.
- Handle confidential information in line with GDPR and FOIA requirements.
Basic DBS & Safeguarding
BCP Council is committed to safeguarding and promoting the welfare of the community. Applicants will be required to undertake the appropriate level of Basic Disclosure and Barring Service (DBS) check.
Equal Opportunities
BCP Council provides services to a diverse community and is an equal opportunity employer. We encourage applications from all backgrounds and will provide reasonable adjustments during the recruitment process where required.
Bereavement Service Team Co-ordination Manager in Bournemouth employer: Bournemouth Borough Council
BCP Council is an exceptional employer, offering a supportive and inclusive work environment where compassion and professionalism are at the forefront of our Bereavement Care Services. With a clear pay band and opportunities for career progression, employees can expect to grow within a dedicated team that values strong relationships and community engagement. Located in a diverse area, we provide meaningful work that makes a real difference in people's lives, alongside comprehensive training and development opportunities.
Contact Details:
Bournemouth Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bereavement Service Team Co-ordination Manager in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to people in the bereavement services sector, attend relevant events, and connect with professionals on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching BCP Council and understanding their values. Think about how your experience aligns with their mission to provide compassionate care. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams and improved services in the past. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who want to make a difference in our community.
We think you need these skills to ace Bereavement Service Team Co-ordination Manager in Bournemouth
Some tips for your application 🫡
Show Your Compassion:In your application, let your genuine compassion shine through. This role is all about supporting people during tough times, so share any relevant experiences that highlight your empathy and understanding.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your team management experience and any relevant qualifications, especially if you have a background in bereavement services or similar fields.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Use straightforward language to explain why you're the perfect fit for the role, focusing on your skills and experiences that align with the responsibilities outlined.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to easily track your application status.
How to prepare for a job interview at Bournemouth Borough Council
✨Know Your Stuff
Make sure you brush up on bereavement services, especially around cremation and burial practices. Familiarise yourself with the statutory requirements and compliance issues that come with the role. This will show your potential employer that you're not just passionate but also knowledgeable.
✨Show Your Compassion
As a Bereavement Service Team Co-ordination Manager, empathy is key. Prepare examples of how you've handled sensitive situations in the past. This could be through managing complaints or dealing with complex enquiries. Highlighting your compassionate approach will resonate well with the interviewers.
✨Build Relationships
Think about how you can develop strong relationships with various stakeholders like funeral directors and faith groups. Be ready to discuss any previous experiences where you’ve successfully collaborated with external partners. This will demonstrate your ability to drive service improvements and innovation.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to team management and performance. Practice how you would handle staff recruitment, training, and development. Show that you can manage budgets and meet service delivery targets while maintaining high standards.
