Welcome Team Specialist in Poole

Here at Bournemouth & Poole College, we have a position available for aWelcome Team Specialist on a full time, permanent basis. In return,you will receive a competitive salary of £24,263 per annum.

At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work.  You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.

The Welcome Team Specialist Role:

As our Welcome Team Specialist, you will support our students throughout the entire application and enrolment journey by helping to streamline, develop and retain new and prospective students whilst creating a fantastic student experience and ultimately increase College income.

Responsibilities as our Welcome Team Specialist will include:

• Responsible for managing a designated caseload of prospective students throughout their journey from application all the way through to enrolment. This will be target driven to ensure caseload deadlines are achieved.
• Build rapport to create and maintain an excellent working relationship with both parents, 16-18-year-old students and adult learners throughout the application and enrolment process.
• Maintain keeping warm activity to keep our students up to date with a diverse range of information before they enrol with us.
• Liaise with curriculum on a regular basis to identify answers to queries and find solutions to more complex issues. Regularly review system and student issues raised and work with all related departments to resolve and improve data and meet the cross-college administrative requirements. Offer support and advice to curriculum staff on processes as required.
• Provide clear and consistent information to our students about the enrolment process so that they are clear of what is required of them and when they need to complete enrolment activities. This includes communicating information to parents and carers as required.
• Process late applications and interviews efficiently, ensuring a quick turnaround from application to enrolment.

As our Welcome Team Specialist, you’llideally have:

• Level 2 (or equivalent) English and Maths
• Experience working in a busy office environment and managing a diverse caseload
• Competent in Microsoft Office applications
• Experience working in a busy office environment and managing a diverse caseload
• Flexible approach including the ability to work in the evening
• Well-organised, reliable, and approachable
• The ability to work under own initiative and under pressure

Benefits you will receive:

You will receive excellent benefits and a competitive salary:

• 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years' service
• up to 4 days additional leave during the Christmas closure period
• Access to Discount Schemes at multiple retailers
• Enrolment into the NEST Pension Scheme

Closing Date: 14th October 2025Applications may close before the deadline, so please apply early to avoid disappointment.

If you feel you are the right candidate for this Welcome Team Specialist role,then please click ‘apply’ now!

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.