At a Glance
- Tasks: Support students through the admissions process and provide excellent customer service.
- Company: Bournemouth & Poole College, a vibrant educational institution.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a team that values inclusivity and empowers staff to succeed.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Here at
Bournemouth & Poole College , we are looking for a
Welcome Team Adviser
on a
full time permanent basis working 37 hours per week.
In return, you will receive a competitive annual salary of £25,011.
The Role The Welcome Team Adviser plays a key role in delivering an efficient admissions service, responding to enquiries from parents/carers, students and staff while supporting the admissions process from start to finish.
What you'll be doing Handling student applications, maintaining accurate records and reports, and providing a high standard of customer service throughout the admissions journey.
Key Responsibilities Manage a designated caseload of prospective students throughout their journey from application to enrolment, providing accurate information, advice and guidance on admissions processes while promoting a positive and welcoming experience.
Process and maintain student applications, ensuring all information and supporting documentation is complete and accurate, and update application statuses throughout the admissions cycle.
Act as the first point of contact for applicant enquiries via telephone, email, face-to-face, Whats App and other communication channels, providing timely and professional support.
Prepare and send admissions communications, including application updates, interview invitations, offer information and guidance on next steps.
Support applicants, parents/carers and schools throughout the admissions process, including facilitating campus tours and providing information on courses, entry requirements and college services Assist with enrolment activities, student registration and pre-enrolment onboarding activity, ensuring applicants receive relevant information and updates before joining the College.
Full details of the role are detailed on the attached Job Description & Person Specification About You Proven experience in a similar customer facing role where you successfully managed a diverse caseload of work Highly organised with excellent customer service skills Experienced in accurately maintaining records and applying a high level of attention to detail across all tasks Confidence using digital systems and Microsoft Office Knowledge and awareness of safeguarding in an educational setting Working at Bournemouth and Poole College More than just a job.
At Bournemouth & Poole College, we are passionate about turning potential into professionals.
We are the largest college in the area and a vital engine for the local economy, educating over 9,000 learners and partnering with over 1,000 employers to bridge the gap between local talent and real futures.
A proud culture We know that if we want our students to succeed, we have to start by looking after our people.
We work hard to create an environment where you feel trusted and valued rather than just employed.
In our 2025 inspection, Ofsted observed: \"They have developed an inclusive culture where staff feel empowered to make a positive difference to students and apprentices.
Leaders and managers have improved staff morale; staff are proud to work at the college.\" A place to grow and belong.
We are committed to a workplace that is genuinely inclusive, where everyone is inspired to contribute and succeed.
You will find a vibrant, rewarding environment that celebrate ambition and success in equal measures.
To get a better feel for life at the College and explore our full range of benefits, visit our Work With Us page.
Armed Forces Covenant As proud Armed Forces Covenant signatories, we value the skills and experience veterans, reservists and military families, and encourage them to consider a career with us.
Safeguarding Commitment We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share in this commitment.
The successful will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of the right to work in the UK.
We encourage early applications, as we may close the vacancy once we receive a sufficient number of strong applications.
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Welcome Team Adviser in London employer: Bournemouth and Poole College
Bournemouth & Poole College is an exceptional employer, dedicated to fostering a collaborative and creative environment where educators can thrive. With generous annual leave, a supportive Teachers' Pension Scheme, and ongoing professional development opportunities, we empower our staff to inspire and shape the futures of our diverse student body. Located in a vibrant community, we pride ourselves on our inclusive culture that values every individual's contribution, making it a rewarding place to work.
Contact Details:
Bournemouth and Poole College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Team Adviser in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bournemouth and Poole College. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bournemouth and Poole College before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Welcome Team Adviser in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bournemouth and Poole College:Your cover letter is your chance to shine! Tell us why you want to work at Bournemouth and Poole College specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bournemouth and Poole College!
How to prepare for a job interview at Bournemouth and Poole College
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
