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- Tasks: Provide technical support to students and staff, resolving IT issues at first contact.
- Company: Join Bournemouth & Poole College, a vibrant community dedicated to transforming lives through education.
- Benefits: Enjoy 27.5 days annual leave, discount schemes, and enrolment in the NEST Pension Scheme.
- Why this job: Be part of a passionate team that values diversity and makes a positive impact in the community.
- Qualifications: 4 GCSEs including maths and English; basic IT knowledge and a passion for technology required.
- Other info: Evening and weekend work may be necessary; safeguarding checks will be conducted.
Here at Bournemouth & Poole College, we are looking to recruit a 1st Line Desktop Support Apprentice on a full-time, fixed term contract. In return, you will receive a £12,718 per annum.
At Bournemouth & Poole College our staff are passionate and committed to achieve the very best outcomes for our students – we transform lives. We recognise and value our people as our most important asset in achieving each of the strategic outcomes within our College\’s Strategic Plan. We believe it is through our people that an excellent student experience will be delivered, and this will have a positive impact in our local community. We value inclusion and we are committed to the promotion of equality, diversity, and inclusion, ensuring we have a diverse, skilled, and motivated workforce who are empowered and engaged. This makes our College a unique, vibrant and rewarding place to work. You will be employed through Southern Educational Professional Services Ltd; a subsidiary of the College.
The 1st Line Desktop Support Apprentice Role:
As our 1st Line Desktop Support Apprentice, you will provide operational and technical desktop support to College students and staff via its service points and face to face. You will use various tools to resolve a high proportion of requests at the first point of contact, and support the Team Leader in a selection of tasks, to meet the requirements of the apprenticeship.
Responsibilities as our 1st Line Desktop Support Apprentice will include:
- Provide support to students and staff using the IT network.
- Assist staff and students in the use of IT and AV systems and equipment.
- Install, maintain, service, clean and repair IT, Audio Visual and presentation systems as directed.
- Deliver, issue and receive IT systems and materials to and from staff and students as necessary.
- Ensure that all College IT Desktop systems are well maintained and operated in accordance with sound educational practices, current health and safety regulations and report any cases of abuse of IT and presentationsystems and take appropriate remedial action.
- Ensure that our customer enquiries are responded to in a professional and helpful manner.
- Resolve the majority of requests for assistance at the first point of contact, using remote tools where appropriate.
- Provide operational and technical support to our customers who contact the IT Helpdesk.
- Attend regular briefing meetings.
- Report any cases of abuse of IT systems to supervisors.
- Maintaining any necessary records as directed.
As our 1st Line Desktop Support Apprentice, you\’ll ideally have:
- 4 GCSEs, including maths and English or equivalent qualifications
- Experience of using IT in education
- Passion for IT & IT Systems
- Basic knowledge of IT hardware and software applications
- Knowledge of modern Windows Operating Systems
- Competent in Microsoft Office applications
- Be available for evening and weekend work
- Attendance at college events ie open evenings including outside of normal working hours
- Respond to emergencies outside normal working hours
- Willingness to work across all sites
Benefits you will receive:
- You will receive excellent benefits and a competitive salary:
- 27.5 days annual leave plus bank holidays, increasing to 30.5 after 5 years\’ service
- up to 4 days additional leave during the Christmas closure period
- Access to Discount Schemes at multiple retailers
- Enrolment into the NEST Pension Scheme
If you feel you are the right candidate for this 1st Line Desktop Support Apprentice role, then please click ‘apply\’ now!
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of right to work in the UK.
1st Line Desktop Support Apprentice in Poole, Dorset employer: Bournemouth and Poole College
Contact Detail:
Bournemouth and Poole College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Desktop Support Apprentice in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used at Bournemouth & Poole College. Research their website and any available resources to understand their IT infrastructure, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Demonstrate your passion for IT by engaging in relevant online communities or forums. Share your insights and ask questions about common issues faced in desktop support; this shows initiative and a willingness to learn.
✨Tip Number 3
Prepare for potential technical questions by practising common troubleshooting scenarios. Being able to articulate your thought process when resolving IT issues will impress interviewers and show your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Bournemouth & Poole College on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace 1st Line Desktop Support Apprentice in Poole, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support. Emphasise any previous roles or projects where you've provided technical assistance, especially in educational settings.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your commitment to supporting students and staff. Mention specific examples of how you have helped others with technology in the past.
Highlight Relevant Qualifications: Clearly list your GCSEs or equivalent qualifications, particularly in maths and English. If you have any additional certifications or training in IT, be sure to include those as well.
Show Enthusiasm for the Role: In your application, express your eagerness to learn and grow within the role. Mention your willingness to work evenings and weekends, as well as your commitment to maintaining a positive student experience.
How to prepare for a job interview at Bournemouth and Poole College
✨Show Your Passion for IT
Make sure to express your enthusiasm for IT and technology during the interview. Share any personal projects or experiences that demonstrate your interest in IT systems, as this will resonate well with the interviewers.
✨Familiarise Yourself with Common Issues
Prepare by researching common IT issues that students and staff might face. Being able to discuss how you would approach resolving these problems will show your readiness for the role and your understanding of the responsibilities involved.
✨Demonstrate Customer Service Skills
Since the role involves providing support to students and staff, highlight any previous experience in customer service. Discuss how you would handle difficult situations or complaints professionally and effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role and the college. This shows your genuine interest in the position and helps you understand more about the work environment and expectations.
