At a Glance
- Tasks: Assist passengers at the information desk, providing excellent customer service.
- Company: Join a dynamic airport team focused on customer satisfaction.
- Benefits: Competitive pay, free parking, discounts, and comprehensive training.
- Other info: Flexible shifts with great career development opportunities.
- Why this job: Be the friendly face that makes travellers' journeys smoother and memorable.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26769 - 26769 € per year.
We are currently seeking someone with excellent customer service experience to join our busy team on our information desk. Our information desk is often the first point of contact our customers have with our team when they arrive at the Airport. If you’re naturally warm and welcoming and enjoy working within a fast-paced environment then this could be the job for you.
You’ll focus on meeting all customer needs, resolving their queries, and leaving a great first impression. You should be flexible to work on various shifts to accommodate flight schedules (days, evenings, nights, weekends, and holidays) including early shifts (starting from 3.30 am onwards). You should have the ability to travel to the airport at times when public transport is not available.
You will be able to demonstrate excellent communication skills (written and verbal). You must be able and willing to learn airline-specific computer systems. You should have the ability to follow processes and procedures and apply a flexible approach when required. You should be willing to work in inclement weather if required. You must be passionate about customer service.
What’s on offer:
- Starting rate of pay is £12.87 per hour or £26,769.60 per annum for a 40-hour working week
- The opportunity for additional hours subject to requirements
- Free on-site parking whilst on duty
- Free Airport parking when you go on holiday (subject to availability)
- Discounts on Fred Olsen Holiday
- Discounts with Airport retailers including the On Site Restaurant and regular employee sales at World Duty Free
- Comprehensive training package and fantastic career development opportunities
- Full uniform provided
Passenger Services Assistant employer: Bournemouth Airport
As a Passenger Services Assistant at our bustling airport information desk, you will be part of a dynamic team dedicated to delivering exceptional customer service in a fast-paced environment. We offer competitive pay, comprehensive training, and fantastic career development opportunities, alongside unique benefits such as free on-site parking and discounts with airport retailers. Join us to make a meaningful impact on our customers' travel experiences while enjoying a supportive and flexible work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Services Assistant
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the information desk. This will help you feel more confident and ready to impress when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable – it sets the tone for how you’ll interact with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for customer service!
We think you need these skills to ace Passenger Services Assistant
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your warm and welcoming nature.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Passenger Services Assistant role. Mention how your skills align with the job description and why you’re excited about working at the airport.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate well-structured responses that get straight to the point. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company there. Don’t miss out!
How to prepare for a job interview at Bournemouth Airport
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to help customers, especially in fast-paced environments.
✨Be Ready for Shift Flexibility
The job requires flexibility with shifts, so be prepared to discuss your availability. Mention any past experiences where you’ve adapted to changing schedules or worked during odd hours, showing that you can handle the demands of the role.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Demonstrate Your Willingness to Learn
Since you'll need to learn airline-specific systems, express your eagerness to pick up new skills. Share instances where you quickly learned new processes or technologies in previous jobs, showcasing your adaptability and enthusiasm for growth.
