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For Companies At a Glance
- Tasks: Assist passengers with check-in, baggage, and reservations in a fast-paced airport setting.
- Company: Join a leading airline committed to excellent customer service and passenger satisfaction.
- Benefits: Enjoy competitive pay, free parking, discounts, and comprehensive training for career growth.
- Why this job: Be the face of the airline, making travel smoother for passengers while working in an exciting environment.
- Qualifications: Strong communication skills, flexibility with shifts, and a customer-focused attitude are essential.
- Other info: Free airport parking for personal holidays and a pending pay increase in April 2025.
The predicted salary is between 19047 - 21000 £ per year.
Are you passionate about delivering excellent customer service and believe that you would thrive in a fast-paced, airport environment? We’re recruiting Customer Service Agents to support check-in operations and ensure a smooth journey for passengers at every step.
The Role
As a Customer Service Agent, you will be the face of our customer airlines. Your responsibilities will include:
- Assisting passengers at check-in and with baggage processing
- Handling reservations and ticketing
- Boarding flights and greeting arrivals
- Supporting VIPs and passengers needing special assistance
- Other customer service related duties as required
You will be delivering outstanding customer service while following procedures and maintaining a flexible approach in a dynamic setting.
You Will Need To Be:
- Flexible with shift availability (including early mornings from 3:30 am, evenings, nights, weekends, and holidays)
- Able to commute reliably to the airport when public transport is unavailable
- A strong communicator with excellent written and verbal skills
- Eager to learn airline-specific computer systems
- Process-driven but able to adapt when needed
- Physically able to lift/move heavy items when required
- Customer-focused and committed to providing a positive experience
- Self-motivated, with the ability to work both independently and as part of a team
What’s On Offer
- Starting pay of £12.21 per hour (30 hours/week – £19,047.60 per annum)
- Additional hours available based on operational needs
- Free on-site parking while on duty
- Free airport parking for your personal holidays (subject to availability)
- Discounts on Fred Olsen Holidays
- Staff discounts at airport retailers, including the Navigator Restaurant and World Duty Free
- Life assurance and cycle-to-work scheme
- Full uniform provided
- Comprehensive training and excellent career development opportunities
Please note a pay award for April 2025 is pending agreement. Any increase will be backdated to 1 April 2025.
Customer Services Agent (Check-in) employer: Bournemouth Airport
Contact Detail:
Bournemouth Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Agent (Check-in)
✨Tip Number 1
Familiarise yourself with the airport environment and operations. Understanding how check-in processes work and the challenges faced by customer service agents can give you an edge during interviews.
✨Tip Number 2
Showcase your flexibility in shift availability. Since the role requires early mornings, evenings, and weekends, emphasising your willingness to work varied hours can make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in customer service, especially in fast-paced environments. Sharing specific examples of how you've handled difficult situations or provided exceptional service can set you apart.
✨Tip Number 4
Prepare to discuss your communication skills. As a Customer Service Agent, you'll need to interact with diverse passengers, so be ready to demonstrate your ability to communicate clearly and effectively.
We think you need these skills to ace Customer Services Agent (Check-in)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise any roles where you assisted customers directly, handled reservations, or worked in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in dynamic settings. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Flexibility: Since the role requires flexible shift availability, clearly state your willingness to work early mornings, evenings, nights, weekends, and holidays. This shows your commitment to meeting the job's demands.
Showcase Communication Skills: In both your CV and cover letter, demonstrate your strong written and verbal communication skills. You might include examples of how you've effectively communicated with customers or resolved issues in past positions.
How to prepare for a job interview at Bournemouth Airport
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, especially in fast-paced environments.
✨Demonstrate Flexibility
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Highlight any previous experience working varied hours or adapting to changing schedules, as this will show your commitment to the role.
✨Communicate Clearly
As a Customer Service Agent, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions to ensure you convey your ideas effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to handle difficult customers or unexpected challenges, and be ready to explain how you resolved them.
