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- Tasks: Assist passengers at the information desk, providing excellent customer service and resolving queries.
- Company: Join a dynamic airport team that values customer experience.
- Benefits: Competitive pay, free parking, discounts, and comprehensive training.
- Why this job: Be the friendly face that makes travellers feel welcome and supported.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Flexible shifts with great career development opportunities.
The predicted salary is between 26769 - 26769 £ per year.
We are currently seeking someone with excellent customer service experience to join our busy team on our information desk. Our information desk is often the first point of contact our customers have with our team when they arrive at the Airport. If you’re naturally warm and welcoming and enjoy working within a fast-paced environment then this could be the job for you.
You’ll focus on meeting all customer needs, resolving their queries, and leaving a great first impression. You should be flexible to work on various shifts to accommodate flight schedules (days, evenings, nights, weekends, and holidays) including early shifts (starting from 3.30 am onwards). You should have the ability to travel to the airport at times when public transport is not available.
You will be able to demonstrate excellent communication skills (written and verbal). You must be able and willing to learn airline-specific computer systems. You should have the ability to follow processes and procedures and apply a flexible approach when required. You should be willing to work in inclement weather if required. You must be passionate about customer service.
What’s on offer:
- Starting rate of pay is £12.87 per hour or £26,769.60 per annum for a 40-hour working week.
- The opportunity for additional hours subject to requirements.
- Free on-site parking whilst on duty.
- Free Airport parking when you go on holiday (subject to availability).
- Discounts on Fred Olsen Holiday.
- Discounts with Airport retailers including the On Site Restaurant and regular employee sales at World Duty Free.
- Comprehensive training package and fantastic career development opportunities.
- Full uniform provided.
Passenger Services Assistant in Bournemouth employer: Bournemouth Airport
Contact Detail:
Bournemouth Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Assistant in Bournemouth
✨Tip Number 1
Get to know the company! Research their values and what they stand for. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face at the information desk and how you’d handle them. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you arrive for your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your passion for customer service!
We think you need these skills to ace Passenger Services Assistant in Bournemouth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've made a positive impact on customers in the past, so share specific examples that showcase your warm and welcoming nature!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Bournemouth Airport
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to help customers, especially in fast-paced environments.
✨Be Ready for Shift Flexibility
The job requires flexibility with shifts, so be prepared to discuss your availability. Mention any past experiences where you’ve adapted to changing schedules or worked during odd hours, showing that you can handle the demands of the role.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Demonstrate Your Willingness to Learn
Since you'll need to learn airline-specific computer systems, express your eagerness to learn new technologies. Share examples of how you've quickly picked up new skills in the past, which will show your adaptability and enthusiasm for the role.