At a Glance
- Tasks: Ensure airport security and provide top-notch customer service to all users.
- Company: Join a dynamic team at a bustling airport, dedicated to safety and service.
- Benefits: Enjoy life assurance, free parking, discounts, and a cycle to work scheme.
- Other info: Flexible hours with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a vital role that keeps passengers safe while gaining valuable experience.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 € per year.
This is a 40 hours contract, working an average of 40 hours per week. We are currently seeking Aviation Security Officers to work as part of a busy team to deliver great customer service and aviation security to all airport users.
You will search baggage, passengers and airport staff, as well as patrol and guard areas within the airport to ensure that the airport, aircraft, passengers and airport staff are safe and secure at all times. The successful candidate will be required to work flexible hours to include weekends and unsociable hours, to meet the challenge of seasonal business. This may require the working of additional hours during the summer season and reduced hours during the winter season. The basic salary will remain consistent across all working months.
Reporting to the Security Supervisor, the successful candidates will be required to provide a positive greeting and a high level of customer service to all airport users including internal and external customers. As such, all candidates should be able to demonstrate excellent communication and customer service skills experienced in a customer facing environment.
Although aviation security experience is desirable, it is unlikely that you would ever have the relevant security experience for these roles unless you have previously worked at an airport, so full training will be provided to the successful candidates to ensure that they have the knowledge, skills and confidence required to carry out this vital role.
We are seeking candidates who are able to:
- Communicate directly and clearly to both colleagues and passengers.
- Have experience in a previous customer service based role.
- Demonstrate exceptional customer service at all times.
- Be enthusiastic, pro-active and have an excellent attention to detail.
- Be able to work both individually and with other members of the team.
- Be successful in carrying out multitasking duties.
Main duties of the position will include:
- To carry out all types of searches as required for aviation security;
- To operate the x-ray equipment to screen all luggage for both the cabin and hold including other items being carried into restricted areas;
- To manually search luggage and items when appropriate to ensure no prohibited items are taken into the restricted zone;
- To search vehicles and items when appropriate to ensure no prohibited items are taken into the restricted zone;
- To check identification or travel documents for all passengers, staff and airport users requiring access to restricted areas;
- To consistently treat passengers, staff and crew with courtesy and respect providing excellent customer service and assistance when required;
- To patrol the terminal and airside areas to ensure that the terminal is secure and the safety of the Airport and passengers.
All of these duties require standing, bending and long periods of time spent standing and walking.
Other requirements of the position:
- Excellent communication and interpersonal skills with an ability to follow procedures;
- A calm, organised and logical approach;
- Ability to multi-task and prioritise and a proactive approach;
- Right to work in the UK;
- 5 years’ previous work history, along with completion of a criminal record check and counter terrorism check prior to starting (essential);
- Excellent communication skills– both oral and written – experience gained in a face to face customer service environment;
- Flexible according to operational needs.
What’s on offer:
- Life Assurance;
- Free on-site parking whilst on duty;
- Free Airport parking when you go on holiday (subject to availability);
- Cycle to work scheme;
- Discounts on Fred Olsen Holidays;
- Discounts with Airport retailers including the Airport Restaurant Bourne.
Aviation Security Officers employer: Bournemouth Airport
As an Aviation Security Officer, you will join a dynamic team dedicated to ensuring the safety and security of all airport users while delivering exceptional customer service. Our supportive work culture prioritises employee growth, offering comprehensive training and flexible working hours to accommodate seasonal demands. Enjoy unique benefits such as free on-site parking, discounts at airport retailers, and a cycle-to-work scheme, making this an excellent opportunity for those seeking a rewarding career in a vibrant airport environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aviation Security Officers
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, show us you understand what we stand for and how you can contribute to our team.
✨Tip Number 2
Practice your communication skills! Since customer service is key in this role, we recommend doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Make sure you look professional and approachable when you come in for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the position and appreciate the opportunity to interview.
We think you need these skills to ace Aviation Security Officers
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service roles. We want to see how you’ve gone above and beyond to help customers, as this is key for the Aviation Security Officer role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your skills and experiences, so we can easily see how you fit into our team.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Aviation Security Officer position. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Bournemouth Airport
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of an Aviation Security Officer. Familiarise yourself with the tasks like searching baggage and patrolling areas. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you provided outstanding service. Think about situations where you handled difficult customers or went above and beyond to assist someone. This will demonstrate your ability to communicate effectively and maintain a positive attitude.
✨Demonstrate Attention to Detail
In aviation security, attention to detail is vital. During the interview, highlight instances where your keen eye for detail made a difference. Whether it was spotting something unusual or ensuring compliance with procedures, showing that you can focus on the finer points will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle stressful situations. Practice responding to hypothetical scenarios related to security and customer service. This will help you think on your feet and showcase your calm, organised approach under pressure.
