At a Glance
- Tasks: Lead operations across luxury hotels, ensuring top-notch guest experiences and team performance.
- Company: Join the NICI Hotel Group, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and operational excellence.
- Why this job: Shape the future of luxury hospitality while driving service excellence and profitability.
- Qualifications: Experience in multi-site hotel management and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group. The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities
- Oversee the day-to-day operational performance across all properties within the group
- Support and develop General Managers and senior departmental leaders
- Drive consistency in guest service standards and operational delivery
- Monitor and improve profitability, labour controls, and cost management
- Ensure compliance with health & safety, licensing, food safety, and employment legislation
- Lead operational projects, openings, refurbishments, and business improvement initiatives
- Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
- Develop and implement group-wide operational procedures and best practices
- Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
- Support recruitment, succession planning, and leadership development across the group
- Maintain a strong presence across all venues and build positive working relationships with teams
Skills & Experience Required
- Previous multi-site hospitality or hotel operations management experience
- Strong leadership and people management skills
- Commercially aware with a proven ability to drive revenue and control costs
- Excellent organisational and problem-solving abilities
- Experience managing large teams within luxury hospitality environments
- Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
- Confident communicator with the ability to influence and motivate teams
- Flexible approach with willingness to travel between sites as required
- Knowledge of UK employment legislation and operational compliance standards
Desirable
- Experience within luxury or lifestyle hotel brands
- Background in both hotel and restaurant operations
- Degree or professional qualification in Hospitality Management or Business Management
What We Offer
- Competitive salary package
- Performance‑related bonus structure
- Company benefits and staff discounts
- Career progression opportunities within a growing hospitality group
- Dynamic and supportive working environment
- Opportunity to play a key role in shaping the future growth of the business
Compensation: To be discussed
Deputy General Manager DGM in Bournemouth employer: Bournemouth - Admin
The NICI Hotel Group is an exceptional employer, offering a dynamic and supportive working environment where you can thrive in your career as a Deputy General Manager. With competitive salaries, performance-related bonuses, and ample opportunities for career progression within our growing portfolio of luxury venues, we are committed to fostering employee growth and development. Join us to play a pivotal role in shaping the future of hospitality while enjoying staff discounts and a collaborative culture focused on service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager DGM in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get social! Follow the NICI Hotel Group on LinkedIn and engage with their posts. This shows your interest and keeps you updated on any new openings or company news. Plus, it’s a great way to connect with current employees.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to show how your experience aligns with their goals, especially in driving service excellence and operational performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Deputy General Manager DGM in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous multi-site hospitality management experience and any relevant achievements that showcase your leadership abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Deputy General Manager role. Mention specific examples of how you've driven service excellence and improved profitability in past roles.
Showcase Your Commercial Awareness:In your application, demonstrate your understanding of the hospitality industry and how you can contribute to driving revenue and controlling costs. This will show us that you’re not just about operations but also about the bottom line.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Bournemouth - Admin
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the hospitality industry. Be ready to discuss how you've used data to drive profitability and improve guest experiences in your previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed large teams. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your people management skills.
✨Understand Operational Compliance
Brush up on UK employment legislation and operational compliance standards. Be prepared to discuss how you’ve ensured compliance in past roles, as this is crucial for maintaining high service standards across multiple venues.
✨Be Ready to Collaborate
Since this role involves working closely with various departments, think of examples where you’ve successfully collaborated with HR, Finance, or Sales & Marketing. Highlight your ability to build positive relationships and drive team performance.
