At a Glance
- Tasks: Lead operations across luxury hotels, ensuring top-notch guest experiences and team performance.
- Company: Join the NICI Hotel Group, a leader in luxury hospitality.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and career growth opportunities.
- Other info: Dynamic environment with a focus on collaboration and operational excellence.
- Why this job: Shape the future of luxury hospitality while driving service excellence and profitability.
- Qualifications: Experience in multi-site hotel management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The NICI Hotel Group is seeking an experienced and commercially driven Group Operations Manager to oversee operational performance across our portfolio of luxury hospitality venues. This is a senior leadership role focused on driving service excellence, team performance, profitability, and operational consistency throughout the group. The successful candidate will work closely with General Managers and Heads of Department to ensure exceptional guest experiences, strong financial performance, and compliance with company standards and procedures.
Key Responsibilities
- Oversee the day-to-day operational performance across all properties within the group
- Support and develop General Managers and senior departmental leaders
- Drive consistency in guest service standards and operational delivery
- Monitor and improve profitability, labour controls, and cost management
- Ensure compliance with health & safety, licensing, food safety, and employment legislation
- Lead operational projects, openings, refurbishments, and business improvement initiatives
- Analyse KPIs, budgets, payroll, guest feedback, and financial reporting to identify opportunities for growth
- Develop and implement group-wide operational procedures and best practices
- Work collaboratively with HR, Finance, Sales & Marketing, and Executive Leadership teams
- Support recruitment, succession planning, and leadership development across the group
- Maintain a strong presence across all venues and build positive working relationships with teams
Skills & Experience Required
- Previous multi-site hospitality or hotel operations management experience
- Strong leadership and people management skills
- Commercially aware with a proven ability to drive revenue and control costs
- Excellent organisational and problem-solving abilities
- Experience managing large teams within luxury hospitality environments
- Strong understanding of hotel operations including rooms, food & beverage, events, and guest services
- Confident communicator with the ability to influence and motivate teams
- Flexible approach with willingness to travel between sites as required
- Knowledge of UK employment legislation and operational compliance standards
Desirable
- Experience within luxury or lifestyle hotel brands
- Background in both hotel and restaurant operations
- Degree or professional qualification in Hospitality Management or Business Management
What We Offer
- Competitive salary package
- Performance‑related bonus structure
- Company benefits and staff discounts
- Career progression opportunities within a growing hospitality group
- Dynamic and supportive working environment
- Opportunity to play a key role in shaping the future growth of the business
Compensation: To be discussed
Deputy General Manager DGM in Bournemouth employer: Bournemouth - Admin
The NICI Hotel Group is an exceptional employer, offering a dynamic and supportive working environment where you can thrive in your career as a Deputy General Manager. With competitive salaries, performance-related bonuses, and ample opportunities for career progression within our growing portfolio of luxury venues, we are committed to fostering employee growth and development. Join us to play a pivotal role in shaping the future of hospitality while enjoying staff discounts and a collaborative culture focused on service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy General Manager DGM in Bournemouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bournemouth - Admin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bournemouth - Admin
Don't be shy about reaching out to Bournemouth - Admin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy General Manager DGM in Bournemouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bournemouth - Admin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bournemouth - Admin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
