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- Tasks: Lead a vibrant team to ensure smooth restaurant operations and exceptional guest experiences.
- Company: Join Haven, a fun and inclusive workplace dedicated to great service and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of an energetic environment where your leadership makes a real impact on guest satisfaction.
- Qualifications: Previous experience in hospitality is a plus, but we provide training for enthusiastic candidates.
- Other info: We value diversity and are open to flexible working arrangements.
The predicted salary is between 22800 - 28800 £ per year.
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards. In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Restaurant Shift Leader employer: Bourne Leisure Ltd
Contact Detail:
Bourne Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader
✨Tip Number 1
Familiarise yourself with Haven's values and culture. Understanding what they stand for will help you align your answers during the interview and show that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or handled a challenging situation, as this will demonstrate your capability as a shift leader.
✨Tip Number 3
Show your enthusiasm for customer service. Be ready to share instances where you've gone above and beyond for guests, as this role heavily focuses on providing exceptional guest experiences.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires working weekends and holidays, expressing your willingness to accommodate these shifts can make you a more attractive candidate.
We think you need these skills to ace Restaurant Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Shift Leader. Familiarise yourself with the key tasks mentioned in the job description, such as leading the team, ensuring smooth operations, and providing excellent guest service.
Tailor Your CV: Highlight any relevant experience you have in leadership or customer service roles. Make sure to include specific examples that demonstrate your ability to motivate a team and handle guest complaints effectively.
Craft a Strong Cover Letter: Use your cover letter to express your enthusiasm for the role and the company. Mention why you want to work at Haven and how your skills align with their values, particularly in providing high-quality, customer-focused service.
Prepare for the Interview: If shortlisted, be ready for both an interview and a skills test. Think about potential questions related to leadership and customer service, and prepare examples from your past experiences that showcase your abilities in these areas.
How to prepare for a job interview at Bourne Leisure Ltd
✨Show Your Leadership Skills
As a Restaurant Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past or handled challenging situations. This will show that you can lead by example and inspire others.
✨Know the Company Values
Familiarise yourself with Haven's values and mission. During the interview, express how your personal values align with theirs. This will demonstrate your commitment to providing high-quality, customer-focused service and your understanding of the company culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or team dynamics. Think of specific scenarios from your previous experience where you successfully resolved issues or improved service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the team. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
