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- Tasks: Lead a dynamic team to deliver exceptional dining experiences and manage daily operations.
- Company: Join Haven, a vibrant company dedicated to creating memorable moments for guests.
- Benefits: Enjoy an attractive salary, annual bonuses, discounts, and on-site accommodation options.
- Why this job: Be part of a supportive culture that values growth, teamwork, and guest satisfaction.
- Qualifications: Experience in restaurant management, strong leadership skills, and a passion for customer service.
- Other info: Flexible working hours and opportunities for career development with funded qualifications.
The predicted salary is between 28800 - 43200 £ per year.
Position: Restaurant Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus
Join our One Great Team here at Haven as a Restaurant Manager! Bring your leadership expertise to deliver outstanding service and unforgettable meals, creating memorable dining experiences for every guest.
As the Restaurant Manager, you\’ll be at the heart of an energetic front of house team, leading with clear direction and plenty of motivation. You\’ll inspire your team to hit their goals and keep up high standards by showing them how it\’s done! You\’ll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You\’ll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you\’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
– Proven experience in roles such as Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.
– Strong leadership and communication skills.
– Ability to work in a fast-paced environment while maintaining attention to detail.
– Exceptional customer service and problem-solving abilities.
– Knowledge of health and safety regulations.
– Strong organisational and multitasking skills.
– Experience in budgeting and financial management.
– Flexibility to work evenings, weekends, and holidays.
What We Offer
– Attractive salary plus annual bonus opportunity.
– On-site accommodation, subject to availability and T&Cs.
– An inclusive, supportive work environment.
– Comprehensive training and ongoing support.
– Career development opportunities, including fully funded qualifications.
– Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at:
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Restaurant Manager employer: Bourne Leisure Ltd
Contact Detail:
Bourne Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Familiarise yourself with the specific values and culture of Haven. Understanding what makes our team unique will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your problem-solving skills during any interactions with us. Think of examples from your past experience where you've successfully tackled challenges in a restaurant setting, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss how you would enhance guest experiences. We value candidates who can think creatively about improving service and atmosphere, so come ready with ideas that reflect our commitment to outstanding dining.
✨Tip Number 4
Be ready to demonstrate your leadership approach. We want to see how you motivate and develop your team, so think of specific strategies you've used in the past to inspire others and achieve targets.
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Manager. Highlight your relevant experience in team leadership, guest satisfaction, and performance management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any knowledge of health and safety regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your approach to creating memorable dining experiences. Use specific examples from your past roles to demonstrate your problem-solving skills and ability to motivate a team.
Prepare for the Interview: If shortlisted, prepare for the interview by thinking about how you would handle various scenarios related to team management and guest experiences. Be ready to discuss your previous achievements and how they relate to the role.
How to prepare for a job interview at Bourne Leisure Ltd
✨Showcase Your Leadership Skills
As a Restaurant Manager, your ability to lead and motivate a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how you inspire others to achieve their goals.
✨Demonstrate Customer Service Excellence
Since guest experience is a top priority, think of instances where you've gone above and beyond for customers. Discuss how you handle complaints and ensure satisfaction, as this will show your commitment to exceptional service.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss challenges you've faced in previous roles and how you resolved them, particularly in a fast-paced environment like a restaurant.
✨Know Your Compliance and Safety Regulations
Familiarise yourself with health and safety regulations relevant to the restaurant industry. Be ready to discuss how you ensure compliance in your operations, as this is key to maintaining a safe and efficient workplace.
