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- Tasks: Manage holiday home transactions and ensure exceptional service for owners.
- Company: Join Haven, a leading holiday park operator focused on creating memorable experiences.
- Benefits: Enjoy competitive pay, discounts, free access to facilities, and career development opportunities.
- Why this job: Be part of a supportive team that values diversity and offers growth in a fun environment.
- Qualifications: Strong organisational skills and customer service experience are essential; training provided.
- Other info: Flexible working options available; apply easily with just a few quick questions.
The predicted salary is between 28800 - 43200 £ per year.
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you'll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We're seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover "snagging" issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Holiday Home Administrator employer: Bourne Leisure Ltd
Contact Detail:
Bourne Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Home Administrator
✨Tip Number 1
Familiarise yourself with the holiday home market and the specific offerings of Haven. Understanding our unique selling points will help you engage effectively with owners and prospective owners during your interactions.
✨Tip Number 2
Brush up on your organisational skills by using tools like calendars or task management apps. Being able to manage multiple transactions and timelines efficiently is crucial for this role, so demonstrate your ability to stay organised.
✨Tip Number 3
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will prepare you for handling various owner interactions and resolving issues proactively, which is key to excelling in this position.
✨Tip Number 4
Research GDPR and FCA regulations relevant to the holiday home industry. Showing that you have a basic understanding of compliance processes will set you apart as a candidate who is ready to take on the responsibilities of the role.
We think you need these skills to ace Holiday Home Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Holiday Home Revenue Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Your CV should clearly showcase your organisational and administrative skills, as well as your customer service experience. Use specific examples that demonstrate your ability to manage transactions and resolve issues effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive approach and solution-oriented mindset, and explain how you can contribute to maintaining high standards throughout the owner journey.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bourne Leisure Ltd
✨Showcase Your Organisational Skills
As a Holiday Home Revenue Administrator, you'll need to demonstrate exceptional organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your attention to detail and ability to prioritise effectively.
✨Emphasise Customer Service Experience
This role requires strong customer service skills. Be ready to discuss specific instances where you've gone above and beyond for customers, how you handled difficult situations, and what you learned from those experiences. This will show your commitment to delivering exceptional service.
✨Understand Compliance and Regulations
Familiarise yourself with GDPR and FCA regulations, as compliance is a key part of the role. You don’t need to be an expert, but having a basic understanding will demonstrate your proactive approach and readiness to learn. Consider discussing any relevant training or experience you have in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your problem-solving skills. Think about potential 'snagging' issues that could arise during the handover process and how you would address them. This will showcase your solution-oriented mindset and ability to handle challenges effectively.
