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For Companies At a Glance
- Tasks: Make outbound calls to promote properties and engage with clients.
- Company: Join a dynamic estate agency based in Godalming, soon moving to Guildford.
- Benefits: Enjoy competitive salary, performance incentives, and training opportunities.
- Why this job: Kickstart your career in real estate while working in a supportive team environment.
- Qualifications: Excellent communication skills; no prior experience needed, but customer service is a plus.
- Other info: Work hours are Mon-Fri, 8.45am - 6.00pm, with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Join our dynamic business and client services team, be part of a fast-paced environment where you will have the opportunity to engage with clients, promote our services, and contribute to the success of our agency based in Godalming potentially moving to Guildford.
We are seeking enthusiastic individuals to join our Client Services Team for our estate agency. The primary focus of this role will be making outbound calls to potential clients, engaging with them to promote properties, ancillary products, and providing exceptional customer service.
Job Description- Make outbound calls to potential clients to promote properties and services offered by the estate agency.
- Engage with clients in a professional and friendly manner to understand their needs and preferences.
- Provide information about properties, schedule viewings, and follow up with clients.
- Maintain accurate records of interactions with clients in the database.
- Collaborate with the sales team to ensure a seamless customer experience.
- Excellent communication skills and a pleasant phone manner.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills and a customer-focused approach.
- No prior experience is necessary, but any customer service or sales experience would be a bonus.
- Basic computer skills and familiarity with CRM systems (training will be provided).
Competitive salary and performance-based incentives. Training and development opportunities to enhance your skills. Opportunity for career growth within the estate agency. Supportive and collaborative team environment.
Salary includes Basic and commission. Hours of Work Mon-Fri 8.45am - 6.00pm.
If you are looking to kickstart your career in the real estate industry and enjoy engaging with clients over the phone, this role could be the perfect fit for you. Join our team and be part of a rewarding and exciting journey in the estate agency sector.
Client Service Advisor employer: Bourne Estate Agents
Contact Detail:
Bourne Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Advisor
✨Tip Number 1
Familiarise yourself with the local property market in Godalming and Guildford. Understanding the area will help you engage more effectively with potential clients and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice your phone manner by role-playing with friends or family. This will help you develop a friendly and professional tone, which is crucial for making outbound calls and connecting with clients.
✨Tip Number 3
Brush up on your CRM skills, even if training will be provided. Familiarity with basic computer skills and how CRM systems work can give you an edge and show your eagerness to learn.
✨Tip Number 4
Network with current employees or others in the real estate industry. They can provide insights into the company culture and expectations, which can help you tailor your approach when you apply.
We think you need these skills to ace Client Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Client Service Advisor role. Emphasise any customer service or sales experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the estate agency sector. Mention your communication skills and ability to engage with clients, as these are key for this position.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully interacted with clients or customers in the past. This could be from previous jobs, volunteer work, or even personal experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bourne Estate Agents
✨Show Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in a client-facing position, so let your passion for customer service shine through during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult client or promote a property. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, be sure to showcase your verbal skills. Speak clearly and maintain a friendly tone, as if you were already engaging with a client. This will give the interviewer a taste of your phone manner.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company, team dynamics, or the training process. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
