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- Tasks: Support the Lettings Manager in daily operations and team management.
- Company: Bourne Estate Agents is a leading name in the Surrey property market.
- Benefits: Enjoy a competitive salary, commission, car allowance, and career progression opportunities.
- Why this job: Join a friendly, high-performing team and make a real impact in the lettings industry.
- Qualifications: 2-3 years in lettings, strong communication skills, and a full UK driving licence required.
- Other info: ARLA qualification is desirable; ongoing training and development available.
The predicted salary is between 28000 - 32000 £ per year.
Bourne Estate Agents, a leading name in the Surrey property market, is looking for a driven and experienced Assistant Lettings Manager to join our growing team in Ash Vale. If you’re passionate about property, thrive in a fast-paced environment, and are looking for genuine progression opportunities, this role is for you.
You’ll play a key part in supporting the Lettings Manager in running the department day-to-day — helping to manage the team, grow the lettings portfolio, and ensure the highest standards of service to landlords and tenants.
Key Responsibilities:- Lettings & Operations
- Support the Lettings Manager in overseeing day-to-day operations
- Manage lettings from instruction to move-in, ensuring speed, accuracy, and compliance
- Handle landlord and tenant communications, viewings, negotiations, and tenancy progression
- Coordinate property marketing on portals and ensure listings are optimised
- Team Leadership
- Mentor and guide junior lettings staff, assisting with training and onboarding
- Delegate daily responsibilities and help the team meet targets and KPIs
- Ensure high service standards and compliance across all staff activity
- Client Relationship Management
- Build long-term relationships with landlords and tenants, acting as a key point of contact
- Provide expert rental advice, market updates, and guidance on best practice
- Resolve any tenancy-related queries or issues in a timely and professional manner
- Compliance & Documentation
- Ensure full legal compliance with lettings legislation and internal policies
- Oversee paperwork including tenancy agreements, references, and inventories
- Stay updated with industry changes and ensure team-wide adherence
- Business Development
- Support local business growth through new landlord acquisition and referral generation
- Assist in marketing campaigns and lead follow-ups to expand the lettings portfolio
What We’re Looking For:
- Minimum 2-3 years' experience in lettings or residential property management
- Experience in a team leader, senior negotiator, or assistant manager capacity
- Strong knowledge of lettings legislation and the UK rental market
- Excellent communication, negotiation, and organisational skills
- Comfortable working to targets in a performance-driven environment
- ARLA qualification (desirable) or willingness to study
- Full UK driving licence and access to a vehicle
What We Offer:
- £35,000 - £40,000 basic salary + performance-based commission
- Car allowance and mileage
- Clear path for career progression into Lettings Manager roles
- Ongoing training and development (ARLA sponsorship available)
- Friendly, supportive, and high-performing team culture
- Pension scheme and other company benefits
If you’re a motivated and experienced lettings professional who’s ready to take the next step, apply today and become part of our success story at Bourne Estate Agents.
Assistant Lettings Manager employer: Bourne Estate Agents
Contact Detail:
Bourne Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Lettings Manager
✨Tip Number 1
Familiarise yourself with the local property market in Ash Vale. Understanding the area, its rental trends, and what landlords and tenants are looking for will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the lettings industry. Attend local property events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your knowledge of lettings legislation and compliance. Being well-versed in current laws will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your experience in team leadership and mentoring. Think of specific examples where you've successfully guided junior staff or improved team performance, as this is a key aspect of the Assistant Lettings Manager role.
We think you need these skills to ace Assistant Lettings Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or property management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage teams and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property and your understanding of the lettings market. Mention how your skills align with the responsibilities outlined in the job description, particularly in client relationship management and compliance.
Highlight Relevant Qualifications: If you have an ARLA qualification or are willing to study for one, make sure to mention this prominently. It shows your commitment to professional development and knowledge of lettings legislation.
Showcase Communication Skills: In both your CV and cover letter, provide examples of how you've effectively communicated with landlords and tenants. Highlight any successful negotiations or conflict resolutions to demonstrate your strong communication skills.
How to prepare for a job interview at Bourne Estate Agents
✨Know Your Lettings Legislation
Make sure you brush up on your knowledge of lettings legislation and the UK rental market. Being able to discuss relevant laws and regulations confidently will show that you're well-prepared and serious about the role.
✨Demonstrate Team Leadership Skills
As an Assistant Lettings Manager, you'll be expected to mentor junior staff. Prepare examples of how you've successfully led a team or supported colleagues in the past, highlighting your ability to delegate and motivate others.
✨Showcase Your Communication Skills
Effective communication is key in lettings. Be ready to discuss how you've handled landlord and tenant communications, negotiations, and any challenges you've faced. This will demonstrate your ability to build strong relationships.
✨Prepare for Performance-Driven Questions
Since the role involves working to targets, think about your past experiences with KPIs and performance metrics. Be prepared to share specific examples of how you've met or exceeded targets in previous roles.
