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- Tasks: Lead a dynamic bar venue, ensuring top-notch service and guest experiences.
- Company: Join a vibrant team in a high-energy drink-led environment.
- Benefits: Enjoy competitive pay, employee discounts, and exciting company events.
- Why this job: Be the driving force behind an exceptional bar experience and team culture.
- Qualifications: Proven leadership in high-volume venues and a passion for beverage excellence.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 43000 - 60000 £ per year.
We are seeking a solution focused and experienced General Manager to lead our team in a dynamic, high-volume, drink-led venue. The ideal candidate will have overall responsibility for the performance, profitability, and smooth operation of the entire business, overseeing all aspects of bar service, and beverage production, while also managing essential food operations in collaboration with the head chef. This pivotal position requires exceptional leadership abilities, strategic vision, administrative expertise, and an uncompromising commitment to beverage quality and safety standards. The General Manager will own the daily operations while fostering a high-performance, positive team culture focused on providing exceptional customer experiences.
Duties
- Lead and direct all daily operations of the venue, ensuring the highest standards of bar service, mixology, and guest experience are consistently met.
- Provide strategic leadership to FOH and BOH teams, setting performance goals, conducting regular reviews, and actively developing staff to maximize potential and maintain high morale.
- Take ultimate responsibility for ensuring full compliance with all licensing laws, licensing requirements, food safety regulations, and Cooksafe guidlines, maintaining superior cleanliness and organisation across all areas.
- Drive beverage profitability by collaborating with the team to develop and implement innovative, on-trend cocktail menus and beverage lists, optimising drink production and service processes to improve efficiency.
- Coordinate with the area and ops managers to ensure KPI\’s are being met and implementing cost-saving measures without compromising quality.
- Oversee the recruitment, training, and development of all staff, with a strong emphasis on delivering personalised guest engagement.
- Ensure exceptional customer experiences by proactively handling escalated customer inquiries and feedback, and developing strategies to ensure satisfaction and build guest loyalty in a social setting.
- Organise and lead regular staff and management meetings, focusing on implementing actionable ideas for improving service flow and profitability.
Experience
- Extensive proven experience in a high-volume bar, lounge, or pub environment is essential, with significant time spent in a senior leadership or management role.
- Demonstrated success in leading, managing, and developing large teams, specifically within a beverage-focused setting.
- Comprehensive knowledge of spirits, beer, wine, and cocktail preparation is required.
- Strong expertise in liquor licensing and responsible service practices is mandatory, along with a solid understanding of food safety regulations for auxiliary food service.
- Relevant qualifications are advantageous. Personal license, emergency first aid at work, fire warden training, food safety hygiene level 2 or 3 etc.
- Excellent communication, negotiation, and interpersonal skills with the proven ability to motivate, inspire, and manage a diverse team of hospitality professionals.
- A passion for business ownership, driving profitability, and delivering a truly exceptional and memorable experience for every guest.
Job Type: Full-time
Pay: From £43,000.00 per year
Benefits:
- Company events
- Employee discount
Work Location: In person
General Manager employer: Bourbon Bar and Club
Contact Detail:
Bourbon Bar and Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join local hospitality groups, and don’t be shy about reaching out to current or former employees of the venues you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for the industry shine through. Share your ideas on beverage trends or customer engagement strategies. This is your moment to stand out and show them why you’d be a great fit for their team.
✨Tip Number 3
Prepare for interviews by researching the venue thoroughly. Know their drink menu, understand their vibe, and think about how you can contribute to their success. Tailor your answers to reflect their values and goals, and don’t forget to ask insightful questions that show you’re genuinely interested.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on the role. Don’t just send your CV; include a cover letter that highlights your relevant experience and what you can bring to the table.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven performance in previous roles. Share specific examples that demonstrate your ability to inspire and motivate others!
Be Specific About Your Experience: Tailor your application to reflect your extensive experience in high-volume venues. We’re looking for details about your past roles, especially in beverage-focused settings. Don’t just say you have experience; show us how it’s shaped your approach to management and customer service.
Demonstrate Your Passion for Quality: We value a commitment to quality and safety standards. In your application, mention any relevant qualifications or training you have, like food safety or responsible service practices. Let us know how you ensure these standards are met in your daily operations!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. We want to get a sense of who you are, so don’t hesitate to inject a bit of your personality into your writing. And remember, apply through our website for the best chance!
How to prepare for a job interview at Bourbon Bar and Club
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its concept, target audience, and unique selling points. This will help you demonstrate your knowledge and show that you're genuinely interested in leading their team.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've successfully managed teams in high-pressure environments. Share specific examples of how you've motivated staff, handled conflicts, and improved team morale to highlight your suitability for the role.
✨Demonstrate Beverage Expertise
Since this role is beverage-focused, brush up on your knowledge of spirits, cocktails, and current trends in the industry. Be ready to discuss innovative ideas for cocktail menus or ways to enhance drink production efficiency during the interview.
✨Prepare for Compliance Questions
Expect questions about licensing laws, food safety regulations, and best practices in responsible service. Familiarise yourself with relevant regulations and be ready to explain how you would ensure compliance while maintaining high standards of service.