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For Companies At a Glance
- Tasks: Lead innovative service design projects and create user-centred digital experiences.
- Company: Dynamic IT consulting firm focused on impactful design solutions.
- Benefits: Flexible contract, competitive pay, and opportunities for professional growth.
- Why this job: Shape exceptional digital experiences and make a real difference in user satisfaction.
- Qualifications: Experience in service design and a passion for user-centred solutions.
- Other info: Join a collaborative team in London with a focus on continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and experienced Service Designer to lead and contribute to the delivery of impactful, user-centered service design initiatives. The ideal candidate will blend creativity, strategic thinking, and technical expertise to shape exceptional digital-first experiences.
Key Responsibilities
- Drive end-to-end service design engagements, including facilitating client workshops, leading ideation sessions, developing service concepts, blueprints, and other key artefacts by integrating research, design, business, and technology perspectives.
- Design Digital-First Experiences: Independently create innovative and complex digital experiences that align with commercial objectives, such as increasing digital channel adoption and delivering measurable business outcomes.
- Apply Research and Data: Translate research findings and data insights into actionable design solutions that address user needs and business goals.
- Uncover Customer Insights: Utilize advanced design research methods to identify latent customer needs and pain points, and map intricate user journeys and service processes.
- Stay ahead of emerging trends in digital service design and actively share knowledge and best practices with the team to foster continuous learning and innovation.
- Enhance Team Processes: Identify and implement opportunities for process improvement within the service design function, ensuring consistency, quality, and effective cross-functional collaboration.
- Mentor and Support Team Growth: Guide and mentor junior service designers, enhancing the team’s capabilities and serving as a technical expert and resource.
Required Skills
- User Centred Design
- Service Design
- User Journey Mapping
- Design Strategy
- Customer Advocacy
- Service Development
- Workshop Coordination
- Quantitative Analysis
- Behavioural Analysis
- Requirements Management
- Design Pattern Recognition
- Design Delivery
- User Experience Strategy
- Prototyping
- Agile Methodologies
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology and Design
Industries: IT Services and IT Consulting, Design Services, and Software Development
Location: London, England, United Kingdom
Posted 19 hours ago
Service Designer employer: Bounteous
Contact Detail:
Bounteous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your thought process, as well as the impact of your work.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your user-centred approach and problem-solving skills with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Creative Side: As a Service Designer, creativity is key! Make sure your application reflects your unique design style and innovative thinking. Use visuals or examples of your work to showcase how you can create exceptional digital experiences.
Highlight User-Centred Design Experience: We want to see your experience with user-centred design! Share specific projects where you've applied research and data insights to develop solutions that meet user needs. This will show us you understand the importance of putting users first.
Demonstrate Strategic Thinking: In your application, don’t forget to highlight your strategic approach to service design. Talk about how you've aligned design initiatives with business objectives in the past, and how you plan to do the same with us at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bounteous
✨Know Your Service Design Fundamentals
Before the interview, brush up on your knowledge of user-centred design and service design principles. Be ready to discuss how you've applied these concepts in past projects, especially in creating digital-first experiences that align with business objectives.
✨Showcase Your Research Skills
Prepare to talk about how you translate research findings into actionable design solutions. Bring examples of how you've used advanced design research methods to uncover customer insights and map user journeys, as this will demonstrate your ability to address user needs effectively.
✨Demonstrate Your Collaborative Spirit
Service design is all about teamwork! Be ready to share experiences where you've facilitated workshops or led ideation sessions. Highlight your ability to enhance team processes and foster cross-functional collaboration, as this is key to delivering impactful service design initiatives.
✨Stay Ahead of Trends
Familiarise yourself with the latest trends in digital service design. During the interview, mention any emerging practices you've been following and how you plan to integrate them into your work. This shows your commitment to continuous learning and innovation, which is crucial for a role like this.
