At a Glance
- Tasks: Lead change management for transformative projects in the telecommunications sector.
- Company: Join Bounteous, a global AI Services firm driving innovation.
- Benefits: Competitive salary, remote work options, and professional growth opportunities.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact by shaping how organisations adapt to new technologies.
- Qualifications: Experience in change management and strong communication skills required.
Job Description – Change Management Lead
6 Months contract
Role Overview
We are seeking an experienced Change Management Lead to drive the people, process and organisational change agenda across complex business and technology transformation programmes within the telecommunications sector.
The role will be responsible for developing and executing an integrated change strategy that enables impacted teams to understand, adopt and sustain new ways of working. The successful candidate will work closely with programme leadership, business stakeholders, technology teams, operational functions, communications, learning and development, and external delivery partners.
Key Responsibilities
- Develop and own the end-to-end change management strategy and delivery plan aligned with programme objectives, milestones and business outcomes.
- Conduct change impact assessments across people, processes, technology, organisation structures, roles, capabilities and ways of working.
- Identify impacted stakeholder groups and develop targeted stakeholder engagement and communication plans.
- Build and maintain strong relationships with senior business leaders, programme sponsors, operational teams, technology functions and delivery partners.
- Establish and manage a network of business change champions across impacted functions and locations.
- Assess organisational readiness and identify adoption risks, resistance points, capability gaps and dependencies.
- Define clear change interventions to address identified impacts and support successful business adoption.
- Develop compelling change narratives that explain the purpose, benefits, impact and expected outcomes of the transformation.
- Work with communications teams to create clear, audience-specific communications across appropriate channels.
- Partner with learning and development teams and subject-matter experts to define training needs, learning journeys and knowledge-transfer plans.
- Ensure business teams are adequately prepared for solution releases, process changes, operating-model changes and transition to business-as-usual operations.
- Integrate change activities with programme plans, release schedules, deployment roadmaps and operational-readiness plans.
- Support leaders and line managers in communicating change, managing resistance and reinforcing desired behaviours.
- Define adoption measures and track change effectiveness through readiness assessments, stakeholder sentiment, training completion, usage, compliance and benefit-realisation indicators.
- Provide regular change status reporting, insights, risks and recommendations to programme governance and senior leadership.
- Ensure change activities are sustainable and embedded beyond implementation through reinforcement, coaching and post-deployment support.
- Promote consistent change management standards, governance, templates and best practices across the programme.
Required Experience
- Significant experience leading change management for large, complex business and technology transformation programmes.
- Strong experience within telecommunications, technology, digital services or another large-scale, highly regulated environment.
- Demonstrable experience managing change across multiple business units, functions, locations and stakeholder groups.
- Experience supporting transformations involving areas such as customer operations, digital channels, network operations, service management, OSS/BSS, cloud, data, automation or operating-model change.
- Proven ability to engage and influence senior executives, programme sponsors and operational leaders.
- Experience working within complex programme structures involving internal teams, strategic suppliers and multiple delivery partners.
- Strong understanding of change impact assessment, stakeholder management, communications, training, business readiness, adoption and benefits realisation.
- Experience using recognised change methodologies such as Prosci/ADKAR, Kotter, Lewin or an equivalent enterprise change framework.
- Ability to translate complex technology and programme information into clear business messages for different audiences.
- Experience managing resistance and supporting teams through uncertainty and significant organisational change.
Skills and Competencies
- Strategic change leadership
- Stakeholder engagement and executive influencing
- Change impact and readiness assessment
- Organisational design and operating-model awareness
- Communication and engagement planning
- Training and capability-development planning
- Business adoption and benefits realisation
- Change governance, reporting and risk management
- Strong facilitation, presentation and workshop-management skills
- Excellent written and verbal communication
- Analytical thinking and structured problem-solving
- Ability to manage ambiguity, competing priorities and complex dependencies
- Collaborative leadership across multidisciplinary and geographically distributed teams
Qualifications
- Bachelor’s degree in business, management, organisational development, human resources, communications, technology or a related discipline.
- Change management certification such as Prosci, APMG Change Management, CCMP or an equivalent qualification is preferred.
- Programme or project management certification such as PRINCE2, MSP, PMP, Agile or SAFe would be advantageous.
Desirable Experience
- Experience delivering change within a global telecommunications organisation.
- Understanding of the telecommunications value chain, including customer experience, order management, service fulfilment, service assurance, billing and network operations.
- Experience supporting Agile, product-led or scaled delivery environments.
- Experience with workforce transformation, organisational restructuring, process simplification or capability uplift.
- Familiarity with digital adoption, change analytics and employee-engagement tools.
- Experience supporting major platform migrations, service transitions or enterprise-wide transformation initiatives.
Measures of Success
- Business readiness achieved in line with programme and release milestones.
- High levels of stakeholder engagement and leadership alignment.
- Effective completion of communications, training and readiness activities.
- Measurable adoption of new systems, processes and ways of working.
- Reduction in resistance, operational disruption and post-deployment issues.
- Successful transition of change into business-as-usual operations.
- Achievement and sustained realisation of intended programme benefits.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Change Management Lead in London employer: Bounteous
Bounteous is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic EMEA region. Employees benefit from extensive professional development opportunities and are encouraged to take on challenging projects that drive personal and career growth. With a focus on teamwork and client success, Bounteous offers a rewarding environment for those looking to make a significant impact in the capital markets sector.
StudySmarter Expert Advice🤫
We think this is how you could land Change Management Lead in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Bounteous. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Bounteous.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Bounteous.
We think you need these skills to ace Change Management Lead in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Bounteous and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Bounteous
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Bounteous will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Bounteous.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Bounteous.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Bounteous. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
