At a Glance
- Tasks: Gather and document business requirements, define Service Catalogue offerings, and facilitate workshops.
- Company: Dynamic UK-based business focused on IT and telecom services.
- Benefits: Competitive pay, flexible working locations, and opportunities for professional growth.
- Other info: Exciting contract role with potential for future projects.
- Why this job: Join a team shaping innovative service solutions in a fast-paced environment.
- Qualifications: Experience as a Business Analyst in IT Service Management and strong ServiceNow knowledge.
The predicted salary is between 40000 - 55000 £ per year.
Job Title: Business Analyst – ServiceNow Service Catalogue
Location: London / Birmingham / Manchester / Bristol, UK
Duration: 3+ months Contract
Role Overview
We are seeking experienced Business Analysts to support the design and implementation of a Managed Services Service Catalogue within ServiceNow for a UK-based business. The successful candidates will work closely with business stakeholders, service owners, and technical teams to define, document, and standardize IT and telecom service offerings.
Key Responsibilities
- Gather and document business and service requirements.
- Define and structure Service Catalogue offerings in ServiceNow.
- Work with stakeholders to map IT and telecom services, including in-life operational services.
- Support the development of service operating models, processes, and governance frameworks.
- Facilitate workshops and requirements sessions with business and technical teams.
- Ensure alignment with ITIL best practices and service management standards.
- Produce high-quality business analysis documentation, user stories, process maps, and service definitions.
Required Skills & Experience
- Proven experience as a Business Analyst in IT Service Management environments.
- Strong understanding of ServiceNow, particularly Service Catalogue and Service Management processes.
- Experience working with Managed Services and Service Operating Models.
- Knowledge of ITIL frameworks and service lifecycle management.
- Background in IT and/or Telecoms services.
- Excellent stakeholder management and communication skills.
- Experience translating business requirements into functional deliverables.
Preferred
- ITIL certification.
- Previous experience delivering ServiceNow transformation or service catalogue projects.
Business Analyst – ServiceNow Service Catalogue employer: Bounteous
Bounteous is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the dynamic EMEA region. Employees benefit from extensive professional development opportunities and are encouraged to take on challenging projects that drive personal and career growth. With a focus on teamwork and client success, Bounteous offers a rewarding environment for those looking to make a significant impact in the capital markets sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst – ServiceNow Service Catalogue
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Bounteous, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Analyst – ServiceNow Service Catalogue
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Bounteous.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Bounteous. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Bounteous
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
