Banking Transformation Business Analyst / Project Manager

The Business Analyst / Project Manager will support a transformation program for a top-tier banking client, aligned to an ECB Remediation operating model. Support the remediation stand-up and operating model (pods, intake, tooling) and establish delivery routines and governance. Build strong relationships with stakeholders, serving as the primary point of contact for escalations, decisions, and issue resolution. Drive key program initiatives in close partnership with the business, ensuring delivery discipline across remediation waves. Responsible for driving delivery from discovery through implementation, ensuring business outcomes, stakeholder alignment, and execution discipline.

Lead workshops to capture remediation requirements, scope, edge cases, control expectations, and operating model impacts. Translate business needs into clear delivery artefacts (user stories, process maps, BRDs/FRDs, acceptance criteria, test cases) and manage prioritization with stakeholders. Drive delivery of quick-win remediation waves, ensuring requirements, triage, prioritization, and closure tracking. Coordinate and maintain the controls gap assessment, supporting prioritization, ownership, and closure tracking across stakeholders. Identify data sourcing gaps and coordinate agreement of closure plans with business, data, and technology teams. Support delivery of manual controls automation waves, ensuring requirements, testing, sign-offs, and operational readiness. Ensure catalogue lineage is populated and traceability coverage is measurable and reported for priority areas. Plan and track delivery milestones, RAID (Risks, Assumptions, Issues, Dependencies), and progress reporting for internal and client governance forums. Work closely with Technology, Data, Operations, Risk, Compliance, and Security stakeholders to ensure solutions meet policy and control expectations. Coordinate UAT planning and execution; support go-live readiness and post-release stabilization. Ensure delivery produces an audit-ready documentation pack (decision logs, test evidence, control mappings, traceability, and sign-offs). Drive continuous improvement by identifying gaps, removing blockers, and improving delivery ways-of-working.

Location: The role supports one of our top-tier banking clients in London (Canary Wharf) and requires a minimum of three days on-site presence.

Core Skills & Experience

• Minimum 8 years of experience as a Business Analyst and/or Project Manager within banking or financial services.
• Strong understanding of banking operations and change delivery (front-to-back processes, controls, governance, and/or regulatory change).
• Proven experience running discovery workshops, managing stakeholders, and translating complex needs into actionable delivery artefacts.
• Strong delivery management capability: planning, tracking, reporting, and driving outcomes across multiple workstreams/pods.
• Experience working with cross-functional teams (Operations, Technology, Data, Risk, Compliance, Finance).
• Comfortable working in fast-paced, regulated environments with structured governance and audit expectations.
• Excellent communication skills (written and verbal) and strong documentation standards.

Delivery & Methodology

• Experience working in Agile/Scrum, Waterfall, or hybrid delivery models.
• Strong knowledge of typical BA/PM artefacts: process flows, user stories, requirements traceability, decision logs, RAID logs, test packs, and go-live checklists.
• Experience coordinating UAT end-to-end (test approach, test cases, execution support, defect triage, sign-off).
• Experience working in a factory-style model (intake, triage, prioritization, wave planning, and reporting) is a strong plus.

Nice-to-Have (Data Experience)

• Exposure to data-driven programs (data transformation, reporting, controls, data quality, lineage).
• Ability to work with data teams and understand basic concepts such as source-to-target mapping, reconciliation checks, lineage coverage, and reporting dependencies.
• Basic SQL literacy (able to query/validate data or understand query outputs) is a plus, not mandatory.
• Experience supporting operational or regulatory reporting processes is beneficial.

Main tasks and responsibilities

• Conduct discovery workshops to define scope, stakeholders, business outcomes, and edge cases.
• Support remediation stand-up: pods model, intake process, tooling usage, and delivery routines.
• Produce key artefacts: process maps, user stories, acceptance criteria, decision tables (where needed), and test cases.
• Drive delivery of quick-win remediation waves and track closure evidence.
• Maintain and report the controls gap assessment (prioritization, ownership, closure tracking, dependencies).
• Identify data sourcing gaps, coordinate SME sessions, and document and track the agreed closure plan.
• Support manual controls automation waves by defining requirements, coordinating testing, and ensuring sign-off readiness.
• Ensure catalogue lineage is populated and traceability coverage is measurable and reported.
• Manage the delivery plan and backlog; drive prioritization and ensure alignment with remediation goals.
• Track and manage RAID; escalate blockers and coordinate resolution across teams.
• Facilitate governance routines: daily stand-ups, sprint ceremonies, stakeholder check-ins, and steering updates.
• Lead UAT preparation and execution; coordinate defect triage and ensure sign-off readiness.
• Support implementation planning, cutover readiness, and post-go-live stabilization.
• Maintain traceability from requirements -> delivery -> testing -> sign-off -> evidence.
• Produce an audit-ready documentation pack including decision logs, test packs, control mappings, traceability evidence, and approvals.