Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire teams to drive sales and create an amazing customer experience.
- Company: Join Boundary Outlet, a top retail destination with premium brands at outlet prices.
- Benefits: Enjoy a pension scheme, car allowance, store discounts, and subsidised meals.
- Why this job: Be a hands-on leader making a real impact in a dynamic retail environment.
- Qualifications: Experience in senior retail management and strong leadership skills are essential.
- Other info: Great opportunities for learning and development in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
As General Manager, you will have full accountability for the commercial and operational performance of the store, including all catering operations. You will lead large, multi-disciplinary teams, drive profitable growth, and create a positive, high-performing culture where people are clear on expectations, supported to succeed, and proud of the standards they deliver.
Responsibilities
- Lead, motivate, and develop retail and catering management teams to achieve sales, service, and profitability targets.
- Take ownership of day-to-day operations across the store and catering outlets, ensuring efficiency, consistency, and excellent customer experience.
- Manage budgets, forecasts, and KPIs, driving performance through effective planning, cost control, and clear accountability.
- Ensure full compliance with company policies, food safety standards, health & safety legislation, and legal requirements.
- Work closely with department and catering managers to optimise merchandising, menus, stock levels, space utilisation, and presentation.
- Oversee recruitment, training, succession planning, and performance management across all departments.
- Analyse sales, labour, and customer data to identify opportunities, manage risk, and support informed decision-making.
- Act as a visible, hands-on leader, setting standards through presence, behaviour, and decision-making.
Qualifications
- Proven experience in a senior retail management role, ideally in a large or multi-departmental store.
- Strong leadership and team-building skills with a focus on staff development.
- Excellent commercial awareness and ability to drive financial performance.
- Exceptional customer service skills with a customer-first mindset.
- Strong organisational and problem-solving abilities with attention to detail.
- Ability to work under pressure and adapt to changing priorities.
- Proficiency in analysing data and creating actionable strategies.
Company
Boundary Outlet is a leading multi-department retail destination, offering premium brands at outlet prices across fashion, home, and catering. Our success is built on strong leadership, commercial focus, and great teams delivering a consistently high-quality customer experience.
Benefits
- Company Pension Scheme
- Car Allowance
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Subsidised Meals
- Learning & Development Training
General Manager in Walsall employer: Boundary Outlet
Contact Detail:
Boundary Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Walsall
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and catering sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that General Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and operational performance. We suggest using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you drove sales or improved team performance. We want to see how you’ve made a difference in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace General Manager in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience, especially in retail and catering, and don’t forget to showcase your ability to drive performance and create a positive culture.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you've led teams to success and improved customer experiences in previous roles.
Showcase Your Data Skills: Since the role involves analysing sales and customer data, make sure to mention any relevant experience you have with data analysis. We want to see how you’ve used data to make informed decisions and drive profitability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Boundary Outlet!
How to prepare for a job interview at Boundary Outlet
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your commercial awareness. Brush up on key financial metrics like sales figures, profit margins, and KPIs relevant to the role. Be ready to discuss how you've driven financial performance in previous positions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and team-building skills. Think about times when you motivated a team or developed staff members. This is your chance to show how you create a positive culture and set clear expectations.
✨Understand the Customer Experience
Since customer service is crucial, be prepared to talk about how you've enhanced customer experiences in past roles. Share specific strategies you've implemented to ensure high standards and how you measure success in this area.
✨Be Data-Driven
Familiarise yourself with data analysis techniques. Be ready to discuss how you've used data to identify opportunities and manage risks. Highlight any tools or methods you've employed to make informed decisions in your previous roles.
