At a Glance
- Tasks: Lead the coffee shop team, ensuring excellent service and a welcoming atmosphere.
- Company: Boundary Outlet, a beloved retail destination with a vibrant coffee shop.
- Benefits: Enjoy perks like store discounts, free parking, and subsidised meals.
- Other info: Flexible hours and opportunities for learning and development.
- Why this job: Be part of a fun team and create memorable experiences for customers.
- Qualifications: Experience in a supervisory role and strong leadership skills required.
The predicted salary is between 24000 - 36000 € per year.
Boundary Outlet is a well-loved retail destination offering customers a fantastic shopping and dining experience. Our in-store coffee shop is a key part of that experience, providing a relaxed and welcoming space to unwind. We’re looking for a motivated and hands-on Coffee Shop Supervisor to help lead our front-of-house team and ensure smooth day-to-day operations.
Location: Boundary Outlet - Colne | Hours: 40 hours a week working 5 days out of 7
Role Overview
As Coffee Shop Supervisor, you’ll support the Coffee Shop Manager in overseeing the daily running of the coffee shop, leading the team by example to deliver excellent service, quality food and drinks, and a great atmosphere for our customers.
Responsibilities
- Supervise and support the front-of-house team during service.
- Help with opening and closing duties, including cash handling and daily checks.
- Ensure excellent customer service standards are consistently met.
- Assist in training and coaching team members to ensure confidence and consistency.
- Oversee presentation and cleanliness of the shop floor, counters, and seating areas.
- Handle customer queries and complaints in a professional and efficient manner.
- Monitor stock levels and support with ordering and deliveries.
- Ensure all health, safety, and food hygiene regulations are followed.
What We’re Looking For
- Proven experience in a supervisory role within a café, coffee shop, or similar environment.
- Confident leadership and team-building skills.
- Excellent customer service and communication abilities.
- Knowledge of food hygiene and health and safety regulations.
- A proactive and problem-solving mindset with attention to detail.
The Perks
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidised Meals
- Learning & Development Training
Coffee Shop Supervisor in Colne employer: Boundary Outlet
Boundary Outlet is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. As a Coffee Shop Supervisor, you'll enjoy a supportive environment with opportunities for professional development, alongside benefits such as a company pension scheme, subsidised meals, and a store discount. Located in Colne, our coffee shop provides a unique chance to be part of a beloved retail destination, ensuring a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Supervisor in Colne
✨Tip Number 1
Get to know the coffee shop vibe! Before your interview, pop in for a coffee and observe how the team interacts with customers. This will help you understand the atmosphere and give you some great talking points during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experience where you’ve led a team or solved a problem. We want to see how you can bring that hands-on approach to our coffee shop.
✨Tip Number 3
Be ready to discuss customer service! Prepare some stories about how you’ve handled tricky situations or gone above and beyond for customers. It’s all about showing us you can keep our customers happy!
✨Tip Number 4
Don’t forget to check out our website for any updates or additional info about the role. Applying through our site not only shows your interest but also helps us get to know you better right from the start!
We think you need these skills to ace Coffee Shop Supervisor in Colne
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a great experience for our customers.
Highlight Your Leadership Skills:As a Coffee Shop Supervisor, you'll be leading a team. Make sure to mention any previous supervisory roles or experiences where you've successfully guided a team. We’re keen to see how you can inspire others!
Be Specific About Your Experience:Don’t just list your past jobs; tell us about specific situations where you’ve excelled in customer service or handled challenges. This helps us understand how you’ll fit into our coffee shop environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Boundary Outlet
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the menu items offered at the coffee shop. This will not only impress the interviewers but also show your passion for the role.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for a Coffee Shop Supervisor.
✨Customer Service Focus
Be ready to discuss how you would handle customer complaints or queries. Think of specific instances where you provided excellent service or resolved issues effectively. This will demonstrate your commitment to maintaining high customer service standards.
✨Understand Health and Safety Regulations
Familiarise yourself with food hygiene and health and safety regulations relevant to the coffee shop environment. Being able to discuss these topics confidently will show that you take the responsibilities of the role seriously and are prepared to uphold these standards.
