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- Tasks: Lead the coffee shop team and ensure smooth daily operations.
- Company: Boundary Outlet, a beloved retail destination with a vibrant atmosphere.
- Benefits: Pension scheme, store discounts, free parking, and subsidised meals.
- Why this job: Join a fun team and create memorable experiences for customers every day.
- Qualifications: Experience in a supervisory role and strong customer service skills.
- Other info: Enjoy social working hours and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Boundary Outlet is a well-loved retail destination offering customers a fantastic shopping and dining experience. Our in-store coffee shop is a key part of that experience, providing a relaxed and welcoming space to unwind. We’re looking for a motivated and hands-on Coffee Shop Supervisor to help lead our front-of-house team and ensure smooth day-to-day operations.
Location: Boundary Outlet - Colne | Hours: 40 hours a week working 5 days out of 7
As Coffee Shop Supervisor, you’ll support the Coffee Shop Manager in overseeing the daily running of the coffee shop, leading the team by example to deliver excellent service, quality food and drinks, and a great atmosphere for our customers.
Responsibilities:
- Supervise and support the front-of-house team during service.
- Help with opening and closing duties, including cash handling and daily checks.
- Ensure excellent customer service standards are consistently met.
- Assist in training and coaching team members to ensure confidence and consistency.
- Oversee presentation and cleanliness of the shop floor, counters, and seating areas.
- Handle customer queries and complaints in a professional and efficient manner.
- Monitor stock levels and support with ordering and deliveries.
- Ensure all health, safety, and food hygiene regulations are followed.
What We’re Looking For:
- Proven experience in a supervisory role within a café, coffee shop, or similar environment.
- Confident leadership and team-building skills.
- Excellent customer service and communication abilities.
- Knowledge of food hygiene and health and safety regulations.
- A proactive and problem-solving mindset with attention to detail.
The Perks:
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidised Meals
- Learning
Coffee Shop Supervisor employer: Boundary Outlet
Contact Detail:
Boundary Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Supervisor
✨Tip Number 1
Get to know the coffee shop scene! Visit local cafés and chat with staff about their experiences. This will not only give you insights into what makes a great coffee shop but also help you build connections in the industry.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family, like handling complaints or upselling products. The more comfortable you are, the better you'll shine during interviews.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past roles where you led a team or improved service. Be ready to share these stories in interviews to demonstrate your hands-on approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Coffee Shop Supervisor
Some tips for your application 🫡
Show Your Passion for Coffee: When writing your application, let us know why you love coffee and the café culture. Share any personal experiences that highlight your enthusiasm for creating a welcoming atmosphere for customers.
Highlight Your Leadership Skills: We want to see how you've led teams in the past! Use specific examples from your previous roles to demonstrate your ability to motivate and support your team, especially in a busy environment like a coffee shop.
Be Customer-Focused: Make sure to emphasise your commitment to excellent customer service. Share stories of how you've handled customer queries or complaints effectively, showing us that you can maintain a positive experience for our guests.
Tailor Your Application: Take the time to customise your application for this role. Mention specific responsibilities from the job description that resonate with your experience, and don’t forget to apply through our website for the best chance!
How to prepare for a job interview at Boundary Outlet
✨Know Your Coffee
Brush up on your coffee knowledge! Familiarise yourself with different types of coffee, brewing methods, and the menu items offered at the coffee shop. This will not only impress the interviewers but also show your passion for the role.
✨Showcase Leadership Skills
Prepare examples from your past experience where you successfully led a team or handled a challenging situation. Highlight how you motivated your team and ensured excellent service, as this is key for a Coffee Shop Supervisor.
✨Customer Service Focus
Think of specific instances where you went above and beyond for a customer. Be ready to discuss how you handle complaints and ensure customer satisfaction, as this is crucial in a front-of-house role.
✨Understand Health and Safety Regulations
Familiarise yourself with food hygiene and health and safety regulations relevant to coffee shops. Being able to discuss these confidently will demonstrate your commitment to maintaining a safe and clean environment for both customers and staff.