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- Tasks: Lead the coffee shop team, ensuring top-notch service and smooth daily operations.
- Company: Boundary Outlet is a vibrant shopping destination with a welcoming coffee shop atmosphere.
- Benefits: Enjoy perks like a pension scheme, store discounts, free parking, and subsidised meals.
- Why this job: Join a passionate team and make a real impact on customer experiences in a fun environment.
- Qualifications: Experience in café management, strong leadership skills, and knowledge of food hygiene required.
- Other info: Work 40 hours a week with flexible social hours aligned to retail times.
The predicted salary is between 28800 - 43200 £ per year.
Location: Walsall, West Midlands
Hours: 40 hours a week working 5 days out of 7
About Us: Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience.
Role Overview: As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.
Key Responsibilities:
- Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
- Oversee staff rotas, recruitment, training, and performance management.
- Monitor stock levels, place orders, and minimise waste to control costs.
- Ensure compliance with food hygiene, health and safety, and company standards.
- Handle customer feedback and address any issues promptly and professionally.
- Drive sales and profitability by promoting menu items and upselling.
- Maintain cleanliness and presentation standards across the coffee shop.
What We’re Looking For:
- Proven experience in a managerial role within a café, coffee shop, or similar environment.
- Strong leadership and team-building skills.
- Excellent customer service and communication abilities.
- Ability to manage budgets, stock, and staffing effectively.
- Knowledge of food hygiene and health and safety regulations.
- A proactive and problem-solving mindset with attention to detail.
The Perks:
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidised Meals
- Learning & Development Training
Coffee Shop Manager employer: Boundary Outlet
Contact Detail:
Boundary Outlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coffee Shop Manager
✨Tip Number 1
Familiarise yourself with the coffee shop's menu and offerings. Understanding the products you’ll be managing will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Research the latest trends in the coffee shop industry, especially around customer service and food hygiene. Being knowledgeable about current practices can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail. Think of specific examples where you successfully led a team or improved customer satisfaction, as these will resonate well with the hiring managers.
✨Tip Number 4
Network with current or former employees of Boundary Outlet if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Coffee Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing a coffee shop or café. Emphasise your leadership skills, customer service experience, and any specific achievements that demonstrate your ability to drive sales and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the coffee industry and your management style. Mention specific examples of how you've successfully led teams, improved customer satisfaction, or managed stock effectively in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to food hygiene, health and safety regulations, and budget management. These are crucial for the Coffee Shop Manager role and will show that you understand the responsibilities involved.
Showcase Problem-Solving Abilities: Include examples in your application where you've successfully addressed customer feedback or resolved issues in a fast-paced environment. This will demonstrate your proactive mindset and attention to detail, which are key for this position.
How to prepare for a job interview at Boundary Outlet
✨Show Your Passion for Coffee
Make sure to express your love for coffee and the coffee shop environment during the interview. Share any personal experiences or stories that highlight your enthusiasm for the industry, as this will resonate well with the hiring team.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Discuss specific situations where you motivated staff, resolved conflicts, or improved team performance, as these are crucial skills for a Coffee Shop Manager.
✨Know the Menu Inside Out
Familiarise yourself with the coffee shop's menu and be ready to discuss your favourite items or suggest potential new offerings. This shows your commitment to the role and your ability to drive sales through product knowledge.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges that may arise in a coffee shop setting. Be ready to discuss how you would handle difficult customers or feedback, demonstrating your problem-solving skills and commitment to excellent service.
