Coffee Shop Manager

Coffee Shop Manager

Reference – BYOT191354
Expiry date – 05/06/2025
Location – Walsall
Salary – To Be Discussed at interview

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Job Title: Coffee Shop Manager
Location: Walsall, West Midlands
Hours: 40 hours a week working 5 days out of 7

About Us:
Boundary Outlet is more than a shopping destination – we offer customers the chance to relax and enjoy high-quality refreshments in our welcoming coffee shop. We’re looking for a passionate and experienced Coffee Shop Manager to lead the team and ensure an exceptional dining experience.

Role Overview:
As the Coffee Shop Manager, you’ll be responsible for the day-to-day operations of the coffee shop, leading the team to deliver outstanding customer service and high-quality food and beverages. You’ll oversee staffing, stock management, and performance, ensuring the coffee shop runs smoothly and efficiently while meeting business targets.

Key Responsibilities:

• Manage and motivate the coffee shop team, ensuring excellent customer service is delivered at all times.
• Oversee staff rotas, recruitment, training, and performance management.
• Monitor stock levels, place orders, and minimise waste to control costs.
• Ensure compliance with food hygiene, health and safety, and company standards.
• Handle customer feedback and address any issues promptly and professionally.
• Drive sales and profitability by promoting menu items and upselling.
• Maintain cleanliness and presentation standards across the coffee shop.

What We’re Looking For:

• Proven experience in a managerial role within a café, coffee shop, or similar environment.
• Strong leadership and team-building skills.
• Excellent customer service and communication abilities.
• Ability to manage budgets, stock, and staffing effectively.
• Knowledge of food hygiene and health and safety regulations.
• A proactive and problem-solving mindset with attention to detail.

The Perks:

• Company Pension Scheme
• Employee Assistance Programme
• Long Service Awards
• Store Discount
• Free Parking
• Social working hours (aligned to Retail Store opening times)
• Subsidisied Meals
• Learning & Development Training

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