At a Glance
- Tasks: Lead the coffee shop team to deliver excellent service and quality food.
- Company: Boundary Outlet, a beloved retail destination with a vibrant coffee shop.
- Benefits: Enjoy store discounts, subsidised meals, and a company pension scheme.
- Other info: Flexible hours and opportunities for learning and development.
- Why this job: Be part of a fun environment where you can make customers smile every day.
- Qualifications: Experience in a supervisory role and strong leadership skills required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Boundary Outlet - Colne
Hours: 40 hours a week working 5 days out of 7
About Us
Boundary Outlet is a well-loved retail destination offering customers a fantastic shopping and dining experience. Our in-store coffee shop is a key part of that experience, providing a relaxed and welcoming space to unwind. We’re looking for a motivated and hands-on Coffee Shop Supervisor to help lead our front-of-house team and ensure smooth day-to-day operations.
Role Overview
As Coffee Shop Supervisor, you’ll support the Coffee Shop Manager in overseeing the daily running of the coffee shop, leading the team by example to deliver excellent service, quality food and drinks, and a great atmosphere for our customers.
Key Responsibilities
- Supervise and support the front-of-house team during service.
- Help with opening and closing duties, including cash handling and daily checks.
- Ensure excellent customer service standards are consistently met.
- Assist in training and coaching team members to ensure confidence and consistency.
- Oversee presentation and cleanliness of the shop floor, counters, and seating areas.
- Handle customer queries and complaints in a professional and efficient manner.
- Monitor stock levels and support with ordering and deliveries.
- Ensure all health, safety, and food hygiene regulations are followed.
What We’re Looking For
- Proven experience in a supervisory role within a café, coffee shop, or similar environment.
- Confident leadership and team-building skills.
- Excellent customer service and communication abilities.
- Knowledge of food hygiene and health and safety regulations.
- A proactive and problem-solving mindset with attention to detail.
The Perks
- Company Pension Scheme
- Employee Assistance Programme
- Long Service Awards
- Store Discount
- Free Parking
- Social working hours (aligned to Retail Store opening times)
- Subsidised Meals
- Learning & Development Training
Coffee Shop Supervisor employer: Boundary Mill Stores Limited
At Boundary Outlet, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. As a Coffee Shop Supervisor, you'll enjoy a range of benefits including a company pension scheme, subsidised meals, and opportunities for personal growth through our learning and development training. Located in Colne, our coffee shop provides a relaxed atmosphere where you can lead a passionate team and make a meaningful impact on our customers' experience.
Contact Details:
Boundary Mill Stores Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coffee Shop Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Boundary Mill Stores Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Boundary Mill Stores Limited
Don't be shy about reaching out to Boundary Mill Stores Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Coffee Shop Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Boundary Mill Stores Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Boundary Mill Stores Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
