At a Glance
- Tasks: Lead a vibrant cafe team and create unforgettable guest experiences.
- Company: Join the fun-loving BOUNCE family, where joy and adrenaline meet hospitality.
- Benefits: Gain leadership skills, enjoy flexible hours, and access extensive training opportunities.
- Other info: Perfect for those looking to grow into management roles in a dynamic environment.
- Why this job: Be the driving force behind a buzzing cafe and inspire your team every day.
- Qualifications: Passion for coffee and food, plus some leadership experience in hospitality.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a passionate food, coffee and hospitality leader to own the cafe experience at BOUNCE!
Lead a team and create awesome guest experiences. Build your leadership skills in a fast‑paced, energetic environment. Develop transferable skills that can set you up for future management opportunities.
About being a BOUNCE 'Cafe Team Leader'
We are obsessed with customer service. We believe great food and beverage experiences are a huge part of creating memorable visits for our guests. That's why we're looking for someone who can take ownership of the cafe space and inspire a team to consistently deliver quick, high-quality food, great coffee and exceptional service.
As a Cafe Team Leader, you'll be the driving force behind the cafe operation within your venue. You'll lead from the front, coach your team, maintain high standards and help create an environment where both guests and team members thrive.
Whether you're leading a busy weekend rush, preparing the venue for a huge party weekend, training a new barista or finding ways to improve performance, you'll play a key role in delivering the BOUNCE experience.
About the role…
As a Cafe Team Leader, you'll own the cafe and broader food and beverage operation within the venue. Your natural leadership, organisation and passion for hospitality will help create a positive, high‑performing team culture while ensuring guests receive outstanding service every day.
- Lead and coach Cafe Hosts to deliver exceptional guest experiences.
- Champion coffee quality, food presentation and service standards.
- Manage peak trade periods and help your team perform confidently under pressure.
- Support ordering, stock control and waste management.
- Ensure food safety, hygiene and compliance standards are maintained.
- Drive cafe performance through upselling, secondary spend and operational excellence.
- Build a strong cafe culture aligned with BOUNCE values.
The role is designed around peak trade and party periods, with a Thursday to Monday working pattern and Friday evenings being a key part of the role.
BOUNCE provides extensive training and development opportunities designed to help our people grow both personally and professionally:
- Leadership and people management skills.
- Advanced barista and coffee quality training.
- Food safety and compliance management.
- Stock control and inventory management.
- Customer experience and service leadership.
- Venue operations and commercial performance.
- Coaching and team development.
For those looking to progress their career, this role is recognised as a development pathway towards Assistant Venue Manager and broader leadership opportunities within BOUNCE.
Who we're looking for
You'll be someone who:
- Has a genuine passion for coffee, food and hospitality.
- Enjoys leading and developing others.
- Thrives in fast‑paced environments.
- Leads by example and takes ownership of outcomes.
- Communicates confidently with both guests and team members.
- Stays calm under pressure and can effectively manage busy periods.
- Takes pride in presentation, organisation and attention to detail.
- Lives the BOUNCE values of Passion, Unity, Accountability and Keeping It Fresh.
Previous cafe, hospitality or food & beverage leadership experience is preferred. Food Safety Supervisor certification and RSA accreditation (where applicable) are highly regarded.
If all this sounds exciting, click the apply link and tell us why you'd be a great addition to the BOUNCE tribe. We're looking for people who are passionate about hospitality, love developing others and are excited to create awesome experiences for our guests every day.
Cafe Team Leader @ BOUNCE Cromer employer: Bounce
At BOUNCE Cromer, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy extensive training and development opportunities, allowing them to grow both personally and professionally while leading a passionate group dedicated to delivering outstanding guest experiences. With a focus on fun, self-expression, and human connection, working at BOUNCE means being part of a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe Team Leader @ BOUNCE Cromer
✨Tip Number 1
Get to know the BOUNCE vibe! Before your interview, spend some time at the venue. Observe how the team interacts with guests and take notes on what makes their service stand out. This will help you connect with the culture during your chat.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you led a team or improved service. Be ready to share these stories in your interview to demonstrate how you can inspire and motivate others at BOUNCE.
✨Tip Number 3
Prepare for the fast-paced environment! Practice staying calm under pressure by simulating busy scenarios with friends or family. This will help you articulate how you handle peak times and maintain high standards during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the BOUNCE tribe and ready to create awesome experiences for our guests.
We think you need these skills to ace Cafe Team Leader @ BOUNCE Cromer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for coffee, food, and hospitality shine through! We want to see how excited you are about creating awesome experiences for our guests.
Tailor Your Application:Make sure to customise your application to highlight your leadership skills and experience in fast-paced environments. We’re looking for someone who can lead a team and thrive under pressure, so show us how you fit the bill!
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you! Share your unique experiences and how they align with our BOUNCE values.
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to see your application and get you on the path to joining our BOUNCE tribe.
How to prepare for a job interview at Bounce
✨Know Your Coffee and Food
Make sure you brush up on your knowledge of coffee types, brewing methods, and food presentation. Being able to discuss your passion for coffee and food during the interview will show that you're genuinely interested in the role and can lead your team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others, handled busy periods, or improved service standards. This will demonstrate your ability to inspire and manage a high-performing team at BOUNCE.
✨Emphasise Customer Service Excellence
BOUNCE is all about creating memorable guest experiences. Be ready to share your thoughts on what exceptional customer service looks like and how you would implement it in the cafe. Highlight any previous experience where you went above and beyond for customers.
✨Align with BOUNCE Values
Familiarise yourself with BOUNCE's core values: Passion, Unity, Accountability, and Keeping It Fresh. During the interview, relate your personal values and experiences to these principles. This will show that you’re not just a fit for the role, but also for the company culture.
