At a Glance
- Tasks: Lead shifts, support team members, and ensure exceptional guest experiences.
- Company: Join State of Play Hospitality, where we create unforgettable moments through fun and entertainment.
- Benefits: Enjoy competitive pay, free meals, generous holiday, and exclusive discounts.
- Other info: Opportunities for career growth and community involvement.
- Why this job: Be a ringleader in a vibrant environment and make a real impact on guest satisfaction.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 31000 - 31000 £ per year.
Salary - £31,000 per annum base pay + estimated service charge of £6,500–£11,500 per annum
Company and Brand Statement: At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments. We’re seeking friendly and outgoing individuals to join our team. If you have a passion for providing exceptional service, a welcoming demeanour, and the ability to create a positive first impression for our guests, we want to hear from you!
Bounce has been delivering unforgettable nights out for groups since 2012 and with it, arguably, State of Play created an entirely new entertainment category. Ping pong remains hugely popular and accessible for all ages and it is best experienced with friends or colleagues hosted by one of Bounce’s Games Gurus.
Our Core Values define how we work together:
- We Take the Initiative
- We’re Thoughtful
- We Strive for Excellence
- We Celebrate the Wins
Our Leadership Principles guide how we lead and grow:
- Listen to the Customer
- Own the Problem
- Test and Learn
- Create Positive Energy
- Show Urgency
- Be Consistent and Fair
- Be Both Independently Minded and a Team Player
- Be a Big Person
- Be Respectful of Company Resources
- Deliver Results
Overview of Role: The Assistant Manager helps the master of ceremonies, the General Manager, with ensuring a strong culture, maintaining Company values, while delivering entertainment unmatched in the market. This position is the ringleader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Assistant Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.
Benefits:
- Celebrate Together – An annual company party to recognise and reward our team
- Exclusive Discounts – Perks for you, your friends, and family across our venues
- Stay Fuelled – Free staff meals on shift
- Refer & Earn – Get rewarded with our Refer-a-Friend bonus
- Flexible Pay – Get early access to your earned wages with Wagestream
- Generous Time Off – 31 days of holiday per year (pro-rata), including bank holidays
- Vision Care for our managers – Free eye tests to keep you seeing clearly
- Wellbeing Support – Access to our Team Assistance Programme for confidential advice and support
- Peace of Mind – Life Insurance for financial security
Milestones:
- 1 year: Enhanced Maternity & Paternity payment - as part of our family we'll help support yours
- 1 year: Volunteer Day - an annual day paid for you to give back to our local community
- 3 years: £200 bonus + holiday increase to 32 days
- 5 years: £400 bonus + holiday increase to 33 days
- 10 years: 2-week paid sabbatical
Equality Opportunity Statement: State of Play Hospitality is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and team members, regardless of race, religion, sex, sexual orientation, neurodiversity, marital or civil union status, age, nationality, disability, pregnancy, citizenship, gender identity or expression, or any other characteristic protected by law.
Assistant Manager employer: Bounce
At State of Play Hospitality, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As an Assistant Manager, you'll enjoy generous benefits such as 31 days of holiday, free meals during shifts, and opportunities for professional development, all while being part of a dynamic team that celebrates success and prioritises exceptional guest experiences. Join us in creating unforgettable moments in a fun and supportive environment that truly values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bounce. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bounce
Don't be shy about reaching out to Bounce directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bounce and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bounce
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
