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For Companies At a Glance
- Tasks: Lead shifts, support team members, and ensure exceptional guest experiences.
- Company: Join State of Play Hospitality, where we create unforgettable moments together.
- Benefits: Enjoy competitive pay, generous time off, and exclusive discounts.
- Why this job: Be a key player in a vibrant team and make a real impact on guest satisfaction.
- Qualifications: Passion for hospitality and strong leadership skills.
- Other info: Opportunities for career growth and community involvement.
The predicted salary is between 31000 - 42000 £ per year.
Salary £31,000 per annum base pay + estimated service charge of £6,500–£11,500 per annum.
Company and Brand Statement
At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments. We’re seeking friendly and outgoing individuals to join our team. If you have a passion for providing exceptional service, a welcoming demeanour, and the ability to create a positive first impression for our guests, we want to hear from you!
Core Values
Our Core Values define how we work together:
- We Take the Initiative
- We’re Thoughtful
- We Strive for Excellence
- We Celebrate the Wins
Leadership Principles
Our Leadership Principles guide how we lead and grow:
- Listen to the Customer
- Own the Problem
- Test and Learn
- Create Positive Energy
- Show Urgency
- Be Consistent and Fair
- Be Both Independently Minded and a Team Player
- Be a Big Person
- Be Respectful of Company Resources
- Deliver Results
Overview of Role
The Assistant Manager helps the master of ceremonies, the General Manager, with ensuring a strong culture, maintaining Company values, while delivering entertainment unmatched in the market. This position is the ringleader running the shift to help our team members exceed our guests’ expectations. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The Assistant Manager leads the way to go the extra mile for our guests and understands we work with each other to support one another.
Benefits
- Celebrate Together – An annual company party to recognise and reward our team
- Exclusive Discounts – Perks for you, your friends, and family across our venues
- Stay Fuelled – Free staff meals on shift
- Refer & Earn – Get rewarded with our Refer-a-Friend bonus
- Flexible Pay – Get early access to your earned wages with Wagestream
- Generous Time Off – 31 days of holiday per year (pro-rata), including bank holidays
- Vision Care for our managers – Free eye tests to keep you seeing clearly
- Wellbeing Support – Access to our Team Assistance Programme for confidential advice and support
- Peace of Mind – Life Insurance for financial security
Milestones
- 1 year: Enhanced Maternity & Paternity payment - as part of our family we'll help support yours
- 1 year: Volunteer Day - an annual day paid for you to give back to our local community
- 3 years: £200 bonus + holiday increase to 32 days
- 5 years: £400 bonus + holiday increase to 33 days
- 10 years: 2-week paid sabbatical
Equality Opportunity Statement
State of Play Hospitality is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and team members, regardless of race, religion, sex, sexual orientation, neurodiversity, marital or civil union status, age, nationality, disability, pregnancy, citizenship, gender identity or expression, or any other characteristic protected by law.
Assistant Manager employer: Bounce Battersea
Contact Detail:
Bounce Battersea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out State of Play Hospitality's social media and website. Understanding their values will help you connect with the team and show that you're a perfect fit.
✨Tip Number 2
Practice your people skills! As an Assistant Manager, you'll need to lead by example. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Be ready to share your wins! Think of specific examples where you've gone the extra mile for guests or supported your team. This will demonstrate your initiative and commitment to excellence during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the State of Play family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Assistant Manager role. Highlight your experience in leading teams and providing exceptional service, and relate it back to our core values and leadership principles.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so make sure your skills and experiences are easy to read and understand. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bounce Battersea
✨Know the Company Values
Before your interview, take some time to familiarise yourself with State of Play Hospitality's core values. They really value initiative, thoughtfulness, and excellence. Think about how your own experiences align with these values and be ready to share specific examples during the interview.
✨Show Your Passion for Hospitality
Since this role is all about creating unforgettable moments for guests, make sure to express your passion for hospitality. Share stories that highlight your experience in providing exceptional service and how you’ve gone the extra mile for customers in the past.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare to discuss your leadership style and how you motivate a team. Think of situations where you've successfully led a group or resolved conflicts, and be ready to explain how you can bring that energy to the team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team culture, how they celebrate wins, or what challenges the team is currently facing. It’s a great way to demonstrate your eagerness to contribute positively.