Human Resources Generalist in Rochester

We are growing rapidly and seeking a Human Resources Generalist who will play a key role in building the HR frameworks while partnering with leaders to drive a strong culture and high performance. The ideal candidate will be the go-to HR partner for the site, operating as a hands-on, trusted advisor to both leaders and employees. They will independently drive people initiatives, handle complex employee matters, and create scalable people practices that support well-being, development, and a high-performance culture. This role will be primarily based in our Rochester, NY location while providing HR support to additional U.S. offices and remote employees as needed. The Human Resources Generalist will report to and work closely with our VP of HR and Operations, based in Tel Aviv, Israel.

About Us: BounceAI is a fintech startup revolutionising debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. We partner with leading fintechs and creditors to create better outcomes for consumers while delivering industry-leading performance. With a team based in Tel Aviv and New York, we have been growing rapidly, supporting more than a million consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies. As we continue to scale our operations across the U.S. and near-shore locations, we are building a best-in-class Human Resources team to support growth.

How You’ll Spend Your Time:

• Oversee all day-to-day HR operations for the site
• Manage employee relations and support managers across all levels of the organisation
• Oversee onboarding and offboarding processes, including documentation and employee transitions
• Own and manage employee benefits and related inquiries
• Work closely with the company’s PEO on employment, payroll, and compliance matters
• Own HR policies and maintain the company handbook
• Ensure compliance with labour laws and HR best practices
• Serve as point of contact for HR systems (HRIS) and additional people-related tools
• Support performance management and employee lifecycle processes
• Drive people-first initiatives that enhance employee experience, well-being, and engagement

Requirements:

• Bachelor's degree in Human Resources, Business, Communication or a related field
• 3+ years of experience in an HR Generalist or HR Associate role
• Strong understanding of NY, Federal, and labour laws, workplace safety
• Experience with administering FMLA, NYS Disability, Paid Family Leave, Paid & Sick Leave
• Strong interpersonal and communication skills (verbal and written)
• Proficiency in HRIS, and payroll systems; Mac experience is preferred
• Excellent organisational, multitasking and problem-solving skills
• Experience working with employees in a call centre environment is highly preferred
• SHRM-CP certification is a plus

What We Offer:

• Competitive Salary based on experience
• 401K + 5% Match
• 15 Days of Paid time off and Paid Sick Time
• 11 Paid Company Holidays
• Collaborative and innovative startup environment

Join Bounce to be part of a pioneering team transforming debt management through innovative technology. You will be able to develop your skills in a rapidly growing company and thrive in a vibrant, fast-paced startup environment where your contributions truly matter. Bounce is an equal opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.