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- Tasks: Help consumers navigate the collections process while delivering top-notch customer service.
- Company: Join Bounce, a fintech startup transforming debt recovery with innovative AI solutions.
- Benefits: Earn up to $22/hour, enjoy medical benefits, 401k matching, and fun company events.
- Why this job: Make a real impact by solving consumer issues in a dynamic, supportive environment.
- Qualifications: Experience in collections or customer service is essential; strong communication skills are a must.
- Other info: Flexible work environment with opportunities for growth and development.
Resolution Expert – Collection Specialist
Operations Rochester Hourly
Description
As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
About Us
Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.
How You’ll Spend Your Time
- Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
- Communicate with consumers to establish repayment plans and resolve questions or concern
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards within the collections industry
Requirements
- Previous experience in collections, customer service, and/or sales is required
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work in a fast-paced and changing environment
- Great typing skills to be able to chat, email consumers professionally and quickly
What We Offer
Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.
- A variety of medical, dental, and vision benefits to fit you and your family\’s needs
- 401k with contribution matching up to 5%
- 12 days of accrued PTO
- Paid Sick time
- 10 paid holidays
- Catered lunches, quarterly events, raffles and more
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Resolution Expert - Collection Specialist employer: Bounce AI
Contact Detail:
Bounce AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resolution Expert - Collection Specialist
✨Tip Number 1
Familiarise yourself with the collections process and the specific challenges consumers face. Understanding these pain points will help you demonstrate empathy and problem-solving skills during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive topics with consumers.
✨Tip Number 3
Research Bounce and its innovative approach to debt recovery. Being knowledgeable about our company values and how we leverage AI will show your genuine interest and alignment with our mission.
✨Tip Number 4
Prepare examples from your past experiences that highlight your customer service skills and ability to resolve conflicts. Specific anecdotes will make your responses more impactful during the interview.
We think you need these skills to ace Resolution Expert - Collection Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resolution Expert - Collection Specialist. Familiarise yourself with the skills required, such as problem-solving and communication, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in collections, customer service, or sales. Use specific examples that demonstrate your ability to handle consumer inquiries and resolve issues effectively.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, ensure your application reflects this. Write clearly and professionally, and consider including examples of how you've successfully communicated with customers in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses Bounce directly. Mention why you're interested in their mission to revolutionise debt recovery and how your skills align with their needs. This shows genuine interest and effort in your application.
How to prepare for a job interview at Bounce AI
✨Showcase Your Customer Service Skills
As a Resolution Expert, you'll be at the forefront of customer interactions. Be prepared to share specific examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your ability to maintain a positive attitude under pressure.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. During the interview, discuss situations where you had to think critically and negotiate effectively to reach a resolution. This will show your potential employer that you can handle challenging scenarios with ease.
✨Familiarise Yourself with Collections Processes
Understanding the collections process is crucial for this position. Research common practices and regulations in the industry so you can speak knowledgeably about them during your interview. This will demonstrate your commitment and readiness for the role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. These may involve handling a mock customer call or email. Practising these scenarios beforehand can help you feel more confident and showcase your communication skills effectively.
