Receptionist 12hrs per week in Lincolnshire

Boultham Park Medical Practice is seeking a friendly, enthusiastic and professional person to increase the capacity of a busy reception team to help provide a first-class service to all our patients. The reception team provides the first point of contact to anyone contacting the surgery and therefore must be able to present a positive and helpful welcome to all. Your hours will be spread over 2-3 days. Some additional hours will be required to cover holidays and sickness. The starting holiday pay is 22 days pro rata, plus bank holidays and birthday day. NHS pension scheme and sick pay scheme.

Main duties of the job

The Reception team are key to the successful functioning of the practice and are involved in patient care and advice from their very first point of contact. The job is rewarding but can be demanding and resilience to be able to cope in a busy environment is essential to the role. The successful candidate will have, or have the ability to quickly learn, good interpersonal skills and confidence to engage with patients either face to face or via the telephone. Use of the Practice clinical system is essential to the role and training will be provided. Attention to detail and confidence and familiarity with the use of IT, including basic MS Office software and emails, is a requirement of the successful applicant.

Practice opening hours are 0800-1830 Mon-Fri. We also have late evening, currently on Tuesdays, and on Friday evenings and weekends on a rota basis. The successful candidate will need to be flexible in their working hours and be able to cover sickness/leave absences of colleagues.

About us

Boultham Park Medical Practice is an urban GP Practice located just to the south of the centre of the city of Lincoln. Our clinical team comprises 2 GP Partners, 1 Pharmacy Partner, 3 salaried GPs, an Advanced Nurse Practitioner, and a team of Practice Nurses and Healthcare Support Staff. The clinical team is supported by the all-important reception and admin support teams who are essential in making the practice work efficiently. We are a hard-working mutually supportive team, renowned for being professional and friendly. We are looking for the successful candidate to be of the same calibre and with a similar work ethic in order to maintain and enhance team cohesion and effectiveness.

Job responsibilities

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including clerical support to clinical staff and other members of the practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Signposting patients to the most appropriate local service and/or clinician.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Providing clerical assistance required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Locking up of practice premises and maintaining security in accordance with practice protocols.

Security and Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.