At a Glance
- Tasks: Be the friendly face of our practice, assisting patients and managing appointments.
- Company: Join a supportive team at Boultham Park Medical Practice in Lincoln.
- Benefits: Enjoy 22 days holiday pro rata, NHS pension, and flexible hours.
- Other info: Full training provided; perfect for those looking to start a career in healthcare.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSE Grade C in English; customer service experience is a plus.
The predicted salary is between 12 - 12 € per hour.
Boultham Park Medical Practice is seeking a friendly, enthusiastic and professional person to increase the capacity of a busy reception team to help provide a first-class service to all our patients. The reception team provides the first point of contact to anyone contacting the surgery and therefore must be able to present a positive and helpful welcome to all. Your hours will be spread over 2-3 days. Some additional hours will be required to cover holidays and sickness. The starting holiday pay is 22 days pro rata, plus bank holidays and birthday day. NHS pension scheme and sick pay scheme.
Main duties of the job
The Reception team are key to the successful functioning of the practice and are involved in patient care and advice from their very first point of contact. The job is rewarding but can be demanding and resilience to be able to cope in a busy environment is essential to the role. The successful candidate will have, or have the ability to quickly learn, good interpersonal skills and confidence to engage with patients either face to face or via the telephone. Use of the Practice clinical system is essential to the role and training will be provided. Attention to detail and confidence and familiarity with the use of IT, including basic MS Office software and emails, is a requirement of the successful applicant.
Practice opening hours
0800-1830 Mon-Fri. We also have late evening, currently on Tuesdays, and on Friday evenings and weekends on a rota basis. The successful candidate will need to be flexible in their working hours and be able to cover sickness/leave absences of colleagues.
Job responsibilities
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Duties and responsibilities
- Maintaining and monitoring the practice appointments system.
- Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Signposting patients to the most appropriate local service and/or clinician.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance required from time to time, including word/data processing, filing, photocopying and scanning.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Locking up of practice premises and maintaining security in accordance with practice protocols.
Security and Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Quality
The post-holder will strive to maintain quality within the practice.
Communication
The post-holder should recognise the importance of effective communication within the team.
Person Specification
- Minimum GCSE Grade C (or equivalent) - English.
- Previous experience while desirable is not essential. A warm, calm and friendly manner with patients is essential. Full training will be given.
- Previous Customer Service experience is desirable but not essential.
- Previous GP Practice experience is desirable but not essential.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.70 an hour, £12.40 rising to £12.70 once trained.
Receptionist 12hrs per week in Lincoln employer: Boultham Park Medical practice
Boultham Park Medical Practice is an excellent employer, offering a supportive and friendly work environment where team cohesion is paramount. With flexible working hours, generous holiday pay, and opportunities for professional development, employees can thrive while contributing to the vital healthcare services in the heart of Lincoln. The practice values resilience and interpersonal skills, ensuring that every team member plays a crucial role in delivering first-class patient care.
Contact Detail:
Boultham Park Medical practice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist 12hrs per week in Lincoln
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Boultham Park Medical Practice. Familiarise yourself with their values and services. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to boost your confidence in handling different scenarios, whether it's answering calls or greeting visitors.
✨Tip Number 3
Be flexible! The job requires adaptability, especially with varying hours. Highlight your willingness to cover shifts and support the team during busy times. This shows you're a team player and ready to jump in when needed.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might find more roles that suit you!
We think you need these skills to ace Receptionist 12hrs per week in Lincoln
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service experience or IT skills that align with the job description, as this will help us see why you’re a great fit!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Boultham Park Medical practice
✨Know the Practice Inside Out
Before your interview, take some time to research Boultham Park Medical Practice. Familiarise yourself with their services, values, and the community they serve. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Interpersonal Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples that demonstrate your ability to engage positively with people. Think about times when you've handled difficult situations or provided excellent customer service, as these stories will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling busy environments, managing patient queries, and using IT systems. Practising your responses can help you feel more confident. Consider role-playing with a friend to simulate the interview experience and refine your answers.
✨Emphasise Flexibility and Teamwork
The job requires flexibility in working hours and a collaborative spirit. Be ready to discuss your availability and how you work well within a team. Share examples of how you've supported colleagues in previous roles, especially in high-pressure situations.
