Compliance Monitoring Manager in London

About us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and passionate about pets and their wellbeing. Throughout our business you’ll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

About the Opportunity

ManyPets is entering its year of growth in 2026/7. Over the next year, the business will continue to scale its UK operations, invest in technology to improve customer experience and claims handling, and evolve its products to meet changing customer and regulatory standards. The Risk and Compliance team plays a crucial role in supporting the company to achieve its growth objectives by providing high quality, agile and commercially-focussed risk oversight and regulatory advice. This is an opportunity to join a business at an exciting stage of growth and change. The coming year will involve supporting ongoing regulatory change, strengthening and monitoring key controls, and helping teams manage risk as the business launches new initiatives. The primary objective of the role is to provide objective second line support to our UK business by executing a risk-based compliance monitoring programme. This will comprise undertaking high-quality deep-dive reviews into ManyPets’ regulatory compliance – and reporting to senior management on findings and actions. You’ll support and challenge stakeholders to mitigate risk and remediate breaches.

In this role, you’ll also support the UK business by helping to monitor controls and providing commercially focused advice to mitigate risk and promote compliance with our Financial Conduct Authority (FCA) regulatory framework. You’ll work alongside Risk & Compliance colleagues to advise on regulatory considerations related to growth and strategic initiatives, support regulatory change activity, and implementation of risk and compliance frameworks. We’re looking for a regulatory compliance expert who has experience in carrying out thematic monitoring reviews of areas relevant to a UK MGA to assess compliance with FCA regulation. You will carry out desk-based monitoring to evaluate adherence to regulatory requirements and internal policies. You will be a skilled relationship builder and someone who can break down complicated requirements into something everyone can understand, meaning we can continuously improve outcomes for our customers. Reporting to the Group Head of Risk and Compliance, you’ll be able to provide second line assurance oversight to senior management and the board. You will also have experience in providing compliance advice and a willingness to broaden your experience and knowledge.

Your Focus

• Develop and execute the annual compliance monitoring plan, conducting thematic reviews to identify and assess compliance across the UK business against applicable regulation (with a focus on FCA rules and guidance).
• Present findings to stakeholders, including senior management, and support commercially-focussed solutions to address compliance risk.
• Track and monitor corrective actions.
• Work closely with the wider Risk & Compliance team to stay up to date with regulatory changes and FCA supervisory focus areas.
• Provide training and guidance to staff on compliance monitoring processes and requirements.
• Support the Group Head of Risk and Compliance and General Counsel on Internal Audit matters, including engagement with outsourced internal audit function.
• Leverage your internal stakeholder relationships to deliver actionable insight and advice that enables ManyPets to remain both compliant - and innovative.
• Build and maintain resilient working relationships with all levels of external stakeholders including our partners, regulators, and auditors.
• Interpret regulations or upcoming changes, providing commercially focussed and robust advice that promotes ongoing compliance.

What Leads to Success

Here are some of the individual skills we know will enable you to succeed in this position. If you don’t tick every box - don’t worry. We can support you in both your personal and professional development:

• You have a deep knowledge of FCA regulation, including Consumer Duty, product governance, sales processes and complaints.
• You can balance the need for compliance and regulation with the personality and emotional depth needed for superb customer care and stakeholder management.
• You build collaborative relationships and demonstrate the ability to influence across the business - you make change happen by working well with others.
• You’re the sort of person who is highly analytical and who enjoys translating complex wording or terminology into something everyone can understand.
• You’re a stickler for accuracy with superb attention to detail.
• Your colleagues say you’re the sort of person who is always thinking a step ahead about the wider impact to the business.
• You have a strong investigative streak; you can think broadly, creatively solving problems and challenging the way things work.
• You take the initiative without too much support. You’re accountable for delivery in an environment that is ever changing - and where you set your own outcomes.

What We’re Looking For

• You’re an established compliance professional with several years’ experience in risk and compliance within financial services.
• You have deep knowledge of the general insurance market and customer journey, particularly:

• Product governance and fair value regulations
• Distribution compliance
• Consumer Duty
• Dispute resolution (“DISP”) rules

Salary range: £55,000 — £60,000 GBP

Ways of working

On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.

Inclusion at ManyPets

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback.

Reasonable adjustments and support

If you need any help, support, or advice at any point during the hiring process please email. If you want to ask any questions or request an adjustment, please let us know and we’ll do what we can to flex our approach.

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