Night Operations Manager in London

As Night Operations Manager, you will lead all night-time warehouse operations at our Wardle site, overseeing multiple operational areas to achieve productivity, customer service, compliance and colleague engagement targets. You will lead a substantial night-shift workforce, maintaining operational standards, service levels and safety requirements across all warehouse activities. The role requires independent decision-making and ownership of out-of-hours issues, acting as senior site representative overnight and communicating with the wider leadership team. Why Boughey? Monthly Pay:
£60,000 base salary plus £3,510 per annum night shift allowance
Bonus:
18% annual bonus
Shifts:
Sunday to Thursday, 10pm to 6am
Holidays:
33 days per year
Progression:
Clear pathways across the wider group, which operates 2 other businesses
Training:
Funded, accredited courses
Medicash:
Cashback on routine medical costs such as dental, optical and physiotherapy
Discounts:
Savings at major retailers like Sainsbury's, Morrisons and Currys, plus flights, hotels, airport parking, restaurants, leisure and over 400 UK cinemas
Enhanced Policies:
Enhanced maternity and paternity leave
The Usual:
Company Pension, Life Assurance, Cycle to Work, Employee Assistance Programme (counselling, legal and financial support), free refreshments, free secure on-site parking
Day to Day Lead by example in creating a safety-first culture where colleagues take ownership of safety.
Provide strong, visible leadership across night operations, driving performance, accountability and professionalism, and working with site and senior leadership to deliver outstanding customer service.
Take overall responsibility for the site on nights, making key decisions to maintain performance, service and colleague wellbeing.
Champion operational excellence, ensuring warehouse operations run safely, efficiently and right first time, in line with procedures, customer expectations and industry standards.
Inspire, develop and engage Shift Managers and Shift Coordinators, fostering a positive, inclusive, high-performing culture.
Manage labour effectively, optimising productivity while maintaining cost control and budgeted performance.
Resolve operational challenges quickly with proactive solutions that minimise disruption.
Ensure effective communication and seamless handovers between night and day teams.
Lead investigations into accidents, incidents and near misses, implementing corrective actions.
Manage out-of-hours customer issues and escalations through to timely resolution.
Take ownership of emergencies and site incidents, following escalation procedures and business continuity plans.
Lead continuous improvement and support change programmes, using structured problem solving and operational data to identify root causes, eliminate waste and enhance performance.
Ensure compliance with legal, regulatory, customer and quality standards, including Health & Safety, Food Safety, Security and BRCGS, and maintain stock integrity and inventory accuracy.
Monitor and report on performance, using KPI data to identify improvements.
Support recruitment, succession planning and talent development to build a sustainable night team.
What will you bring? Significant operational leadership experience in a warehousing, logistics or FMCG environment.
Proven success leading large, diverse teams in a multi-shift, 24/7 operation.
Experience managing complex operational challenges and making sound decisions in a time-critical environment.
Strong working knowledge of Warehouse Management Systems (WMS) and performance reporting tools.
A track record of using KPIs and performance data to drive continuous improvement.
Sound understanding of Health & Safety legislation, risk management, safe systems of work and relevant industry regulations and quality standards.
Demonstrable people leadership skills, including coaching, performance management and engagement.
Confident, autonomous decision-maker, resilient and composed under pressure during incidents and periods of high demand.
Excellent communication and stakeholder management skills, with commercial awareness of how operational decisions affect cost, service and profitability.
Analytical, data-driven problem solver with a proactive, solutions-focused mindset, turning trends into action.
Proven experience implementing improvements through structured problem solving, continuous improvement or lean practices.
Highly organised, with strong planning, prioritisation and attention to detail, keeping accurate operational records.
Growth mindset, challenging existing processes to improve safety, service, people performance and efficiency.
Competent Microsoft Office user (Excel, Word, Outlook), flexible and adaptable to changing priorities.
Desirable A qualification in Supply Chain Management, Logistics, Business Administration or a related discipline.
Experience working for a 3PL.
Experience leading change, transformation or business growth programmes.
Who are Boughey? NWF Group comprises 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Logistics. Employing over 1,400 colleagues, we empower our people to move fluidly through the group, meaning the sky really is the limit! What makes Boughey Distribution different? We store and transport food in a way that is best for our customers, people, communities and the planet! With a 60-year heritage, we invest continually in our facilities, vehicles, systems and people, with over 1.5 million square feet of warehouse space, 160 trucks and 365 trailers. Be part of it! We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age
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