At a Glance
- Tasks: Manage key customer accounts and provide top-notch service while resolving queries.
- Company: Join Boughey, a leading distribution company with a commitment to sustainability.
- Benefits: Enjoy competitive pay, 33 days holiday, and discounts on shopping and entertainment.
- Other info: Hybrid working model with opportunities for training and development.
- Why this job: Be part of a dynamic team that values your growth and offers clear progression pathways.
- Qualifications: Strong communication skills and a passion for excellent customer service are essential.
The predicted salary is between 27000 - 33000 £ per year.
We are looking for a Key Account Executive on a permanent full-time contract, working on a hybrid basis between our Wardle site and remote. You will take responsibility for key customer accounts ensuring a first-class service is provided, ensuring queries are resolved quickly whilst proposing new solutions to meet customer needs.
Why Boughey?
- Monthly Pay: £26,592.04 per annum
- Shifts: Monday to Friday 8.30am to 5pm - 1 Saturday in every 10 weeks
- Hybrid: Work between the Wardle office and remote
- Holidays: 33 days per year
- Progression Opportunities: Clear progression pathways across the wider group that operates 2 other businesses
- Training Opportunities: Funded, accredited courses
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsburys, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services
- Enhanced Policies: Enhanced maternity and paternity leave
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
- Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
- Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
- Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
- Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
- Where required, attend customer meetings acting as the link between customers and internal teams
What will you bring?
- Excellent communication skills both verbal and written
- Strong IT skills including Microsoft Office suite with the ability to pick up new systems; experience with SAP would be advantageous but not essential as full training will be provided
- Proactive and organised with the ability to multitask in a fast-paced environment
- Customer centric and passionate about delivering an excellent customer experience
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to ongoing investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Account Executive in Wrexham employer: Boughey Logistics
Boughey Distribution is an exceptional employer, offering a competitive salary of £20 per hour and a supportive work culture that prioritises employee well-being with benefits like enhanced maternity and paternity leave, and a comprehensive employee assistance programme. Located in Lymedale, our commitment to growth means clear progression pathways and funded training opportunities, ensuring that every team member can thrive and develop their career while contributing to our mission of sustainable food transport.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Boughey Logistics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Boughey Logistics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Boughey Logistics:Your cover letter is your chance to shine! Tell us why you want to work at Boughey Logistics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Boughey Logistics!
How to prepare for a job interview at Boughey Logistics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
