At a Glance
- Tasks: Be the go-to person for customer queries and build strong relationships with key accounts.
- Company: Join Boughey, a forward-thinking company with a commitment to sustainability and community.
- Benefits: Enjoy a competitive salary, hybrid working, 33 days holiday, and discounts on shopping and travel.
- Other info: Great career progression opportunities and extensive training provided.
- Why this job: Make a real difference by delivering excellent customer experiences in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26070 - 26070 £ per year.
Are you customer focused and passionate about delivering an excellent customer experience? We are looking for someone like you to join our team in Lymedale on a permanent full-time basis.
Why Boughey?
- £26,070.63 per annum
- Hybrid working
- Monday to Friday 8.30am to 5pm
- 33 days holiday including bank holidays with the option to buy more
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Medicash
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Long service awards
- Attendance bonus
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Point of contact for customer enquiries both verbally and in writing, responsible for resolving these queries within given timeframes
- Develop and take responsibility for key accounts, ensuring we provide excellent customer service by developing a thorough understanding of their expectations and requirements, providing the correct advice and service levels on the back of this
- Expand existing customer relationships and support new sales by proposing new solutions to meet customer needs
- Complete administration duties with the highest accuracy including inputting customer and order information into the system and generating reports to stakeholders
- Where required, attend customer meetings acting as the link between customers and internal teams
What will you bring?
- Excellent communication skills both verbal and written
- Strong IT skills including Microsoft office suite with the ability to pick up new systems; experience with SAP would be advantageous but not essential as full training will be provided
- Proactive and organised with the ability to multitask in a fast-paced environment
- Customer centric and passionate about delivering an excellent customer experience
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Account Executive/Account Director in Stoke-on-Trent employer: Boughey Logistics
Boughey Distribution is an exceptional employer located in Lymedale, offering a vibrant work culture that prioritises customer satisfaction and employee development. With extensive training opportunities, hybrid working arrangements, and a generous benefits package including 33 days of holiday and discounts across various sectors, we empower our employees to thrive and grow within our diverse group of businesses. Join us to be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive/Account Director in Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research Boughey and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those verbal skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Executive/Account Director in Stoke-on-Trent
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your passion for delivering an excellent customer experience in your application. Use examples from your past roles where you went above and beyond for customers, as this will resonate with us at Boughey.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the Account Executive/Account Director role. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and make sure your communication skills shine through. Remember, we value excellent written communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boughey Logistics
✨Know Your Customer Focus
Make sure you can articulate your understanding of customer service and how it relates to the role. Think about examples from your past experiences where you went above and beyond for a customer, as this will show your passion for delivering an excellent customer experience.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, especially with Microsoft Office, take some time to familiarise yourself with these tools. If you have any experience with SAP, be ready to discuss it, but don’t worry if you haven’t; just show your willingness to learn new systems.
✨Prepare for Key Account Management
Think about how you would develop and manage key accounts. Prepare to discuss strategies for understanding customer expectations and how you would ensure their needs are met. This will demonstrate your proactive approach and organisational skills.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions confidently.
