General Manager in London

As General Manager, you will provide strategic leadership and operational direction for the Wardle operation, overseeing all warehousing processes and customer interactions on site. You will lead a large, diverse workforce of approximately 250 colleagues and ensure that the site's operational structures, culture, and performance consistently meet business and customer expectations. Working closely with key stakeholders across Transport, Commercial, Procurement, and Finance, you will shape and deliver the site strategy, ensuring seamless end-to-end service and strong commercial and operational outcomes.

Day to Day

• Demonstrate a personal leadership commitment to place safety first, ensuring colleagues comply with H&S policies, legislation, and guidance.
• Champion a culture of operational excellence, focusing on customer service, accuracy, and Right First-Time performance.
• Build and sustain high levels of colleague engagement, empowering shift managers and coordinators to perform at their best.
• Develop and implement site-wide operational strategies that enhance efficiency, reduce cost, and strengthen service delivery.
• Translate strategic objectives into clear, actionable plans for all departments on site.
• Oversee all day-to-day operational activity across the site, including warehousing, inventory management, transport interface, and site services.
• Lead the management, procurement, and maintenance of site equipment and assets.
• Own the site budget, ensuring effective cost control and accurate forecasting.
• Identify, analyse, and resolve operational and logistical challenges using data-driven insight.
• Ensure full compliance with all legal, regulatory, and BRCGS requirements.
• Develop and maintain strong working relationships with key customers, suppliers, contractors, and partners.
• Monitor, track, and report key operational metrics to drive continuous improvement.
• Promote and embed technology and digital tools that improve visibility and productivity.
• Lead the recruitment, development, and performance management of colleagues.

What will you bring?

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is desirable.
• Substantial experience in warehouse management or operations.
• Proven senior operational leadership experience within warehousing, logistics, FMCG, manufacturing, or a similar environment.
• Strong track record of leading large teams (typically 200+ colleagues) across multi-shift or 24/7 operations.
• Demonstrable experience in budget ownership and delivering against commercial targets.
• Comprehensive understanding of Health & Safety legislation and risk management.
• Experience implementing operational improvement initiatives, including LEAN or continuous improvement.
• Strong stakeholder management skills, with experience working cross-functionally.
• Proficiency with warehouse management systems (WMS) and operational technology.
• Strategic thinker with the ability to translate vision into operational reality.
• Exceptional leadership presence, able to inspire and engage colleagues.
• Strong commercial acumen, understanding how operational decisions impact cost and service.
• Resilience and adaptability, thriving in a fast-paced environment.
• Data-driven decision-maker, comfortable with KPIs and performance analytics.
• Excellent communication skills, able to represent the site internally and externally.
• Continuous improvement mindset, always seeking better ways of working.
• Customer-focused, with a commitment to delivering high service levels.
• Knowledge of relevant regulatory requirements and compliance standards.

Who are Boughey?

NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group.

What makes Boughey Distribution different?

We store and transport food in a way that is best for our customers, people, communities, and the planet! We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.