At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced environment.
- Company: Join Boughey, a leading distribution company with a commitment to sustainability.
- Benefits: Enjoy a competitive salary, extensive training, discounts, and a supportive work culture.
- Other info: Opportunities for progression across three businesses and a vibrant workplace.
- Why this job: Make a real difference in customer service while growing your career in a dynamic team.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 26066 - 26066 £ per year.
We are looking to appoint an experienced administrator to our Value Added Services department, committed to providing first class service to our customers. This is a fast paced warehousing environment with ample opportunity to grow and develop.
Why Boughey?
- £26,066.64 per annum plus enhanced overtime
- 4 on 4 off shift pattern, 6am to 6pm
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Medicash
- Long service awards
- Holiday purchase scheme
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Be the main point of contact for business customers using SAP for production manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates
- Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
- Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
- Collaborate with internal teams to resolve production and delivery challenges
What will you bring?
- Previous experience working in an administration role
- Experience working with SAP production system would be advantageous but training will be provided where necessary
- Customer focused with excellent communication, problem-solving and analytical skills allowing you to provide first class customer service
- Organised, able to multitask and prioritise tasks in a fast-paced environment
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Service Administrator in England employer: Boughey Logistics
Boughey Distribution is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Customer Service Administrators. With a strong focus on employee development, extensive training opportunities, and a commitment to work-life balance through a 4 on 4 off shift pattern, we ensure that our team members are well-supported and rewarded. Our inclusive culture, coupled with attractive benefits such as discounts across various sectors and a holiday purchase scheme, makes Boughey a fantastic place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in England
✨Tip Number 1
Get to know the company! Research Boughey and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you fit right in with our customer-focused culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be on top of your game when it comes to talking to customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Boughey. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous admin experience and any relevant skills, especially those related to customer service and SAP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing first-class service and how your skills align with our fast-paced environment. Let us know what makes you the perfect fit for Boughey!
Show Off Your Communication Skills:Since this role involves being the main point of contact for customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Boughey!
How to prepare for a job interview at Boughey Logistics
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with SAP systems and how they relate to production management. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where your problem-solving skills made a difference, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. You could even mention tools or methods you use to stay on top of your workload.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
